AMP SmartReviews of ampsmart.com

This company is horrible! The customer service is rude, unhelpful and have no care for the clients. I was told that I could email my closure request which I did on 6/9/26. I called to confirm they received the closure notice today 6/30/2026 and was told that they haven't updated my email and to call back in two or three days. Asked to speak with a supervisor. Was told no one was available. I explained that I wanted to pay the last months bill (July) and that I closed the bank account the payments were coming from and was still told to call back in two to three days. This place is ridiculous! I guess my last payment was June!

Sales rep should be jailed for misrepresenting the big pile of turd that is there scam. None of it works and locked into a eternal auto renewal bill that there is no way to cancel. They hide all the details in fine print but the gimmick all in bold. How convient.

Can’t get anyone in tech support

Predatory and frustrating experience. Canceling requires mailing a physical letter—no online or phone option—which feels intentionally designed to trap customers into automatic renewals. Their contracts are especially concerning when dealing with senior citizens. Equipment is unreliable, and customer service and technical support are extremely difficult to reach or get help from. DO NOT USE THIS COMPANY

I have had this service for almost 5 years. Only because they tricked me into signing a 5 year contract. I was told I could cancel anytime. Poor customer service and goes up on their rate. DO NOT SIGN WITH THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

My alarm service was down for 6 to 7 weeks. I contacted AMP Smart, they told me I'd have to wait until January 6. I contacted them several times to say that this was unacceptable; at least three times talked to various customer service people. Come on my frustration, I sent the CEO, (Allen Bolen)of the company a letter and I felt like I was bounced around. Told my case had been closed, due to the fact that they claimed they had tried to contact me even though I have a message service and because I didn't contact them again mo messages were left. They refused to compensate me for the loss alarm time. However had no problem charging me for their service. On January 13th, I was contacted by Ashley Stevens, who apologized for the delay in servicing my alarm. By the time I was contacted my son who has IT skiills work had figured out what was wrong with the alarm. Some system at AMP had thrown off my alarm. I I know this sounds like a huge novel, but over all not happy with AMP Smart's response or their customer service. Unfortunately, I am going to be stuck with them for a while.

This company is horrible. continuously raising prices, poor customer service etc. They double charged my bank account and took 3 months to refund my money. Don't sign a contract with them Beware!!!

If you try to cancel your service they make you a pay lump sum that equals the total amount of your remaining service contract.