Tina P.
Installation issue
Just before installation I received a box with an accessory 'rack' which was to be installed under the shelf of the unit. When the installers came on site they would only install the unit and NOT the rack because they said it didnt come in their box. Now I have a useless rack that I cannot install.
Response from ampOct 10, 2025
Thanks so much for sharing this feedback! We’re sorry to hear about the mix-up with your accessory rack installation. There are installation directions included in the box, and we’ve also sent you an email with additional steps to make sure you’re able to get everything set up properly. We want you to have the full amp experience, and our team is here to support you every step of the way. Please don’t hesitate to reach out if you need any extra help we’ll make sure you’re fully set up and ready to go




