ampReviews of ampfit.com

Was supposed to have an install back in March 2026 according to the facebook messenger response I got tonight. It is December the 2nd 2026 I've heard nothing from them since April of this year terrible communication I would not recommend this product due to lack of quality customer service. Below is the message thread to Ampfit and direct responses from communication from Ampfit representative: This is cut and past message from Amp Fitness: " Hello Todd! Totally understandable — and yes, if you have a pre-order in place, you’ll automatically get updates as your area gets closer to going live. We’ll keep you in the loop every step of the way, from install availability to delivery timing. Appreciate you sticking with us — we’re excited to get you up and running when the time’s right! December 2, 2025 I messaged Amp Fitness asking for update on install date. Message stated the following: " Thanks for letting us know! I can see you shared your zip code earlier! I’ve checked, and we’re scheduled to begin installations in your area in March 2026. If you’d like to proceed with a cancellation instead, no worries, please just fill out this form:" I chose to cancel my order after receiving no communication from Amp Fitness following April 15, 2025, and only hearing back when I reached out on December 2, 2025. Given this experience, along with issues reported by several friends who own the unit, I cannot recommend this company or its product.

When I reserved my device in July of 2025, I specifically asked via email if I would be allowed to split the payment for the device between two FSA cards. My husband and I both qualify in terms of the spending criteria, and it's a household machine we would both use, so... duh. I paid the deposit. When I finally got the text that the device was ready, I followed the instructions and was then unable to pay using the two FSA cards. The chatbot told me I'd need assistance from a live CSA to handle that, so I waited... and the Rep Who Shall Not Be Named then told me no, sorry, splitting the cost between two eligible FSA cards is actually NOT something they are able to do. Sooo they got a $100 interest-free loan for a couple months based on misinformation from the start. Add to that, that I have now been on chat with the Rep Who Shall Not Be Named for over 15 minutes. I told her twice I wanted a refund of my deposit, she agreed, THEN asked me if she had permission to begin processing the refund (???) and went silent for 8 minutes. I let her know I needed to close the matter and be done with it, she responded "processing refunds take time," so maybe at Amp they communicate with their accounting department via smoke signal or perhaps carrier pigeon. In any case, it feels like they're just trying to waste my time so I give up and they can keep my deposit in perpetuity. If this is how incompetent and uninformed their CS is, it seems to me like support during/after installation and use would probably also suck. But I'll never know. Update: While waiting for the now-silent Rep Who Shall Not Be Named to get my refund information to accounting via the Pony Express, I received an email from Amp begging me to finish my checkout process. The Rep Who Shall Not Be Named has gone silent and I have a meeting beginning in five minutes. What competency! What class! What customer care! More updates: After going to my meeting and returning, and now being in the chat for OVER AN HOUR, the Rep Who Shall Not Be Named now states that she is "still submitting the refund for verification." So apparently it takes this long to simply advise (whoever) that they need to refund my deposit per the original agreement. Perhaps a final update: Almost two hours later, the Rep Who Shall Not Be Named has advised me that she has just now managed to forward my "refund request" to the appropriate department. While she previously stated that the refund would take 7-10 business days and the confirmation email would arrive TODAY, she now stated that the department would take "24 hours or more, depending on availability," to process my "request." Another confirmation email was promised after this mysterious process has been completed, probably through the use of complicated codes and sigils that stupid consumers like us will never understand. Edit: Amp contacted TrustPilot to request that I remove the name of the customer service rep (first name only) from my review. Apparently that is their big concern today.

Don’t buy if you ever plan to move. We love our amp but have been having such a hard time getting assistance moving. We have been told we “aren’t allowed to move it ourselves” we would lose our warranty if we did. Then paid $500 for JB Hunt to come move it for us and are now being told they don’t move locations only room to room. For what I paid for my amp I am extremely disappointed with this service. Everything up until now has been great, but moving has been a gray area that Amp hasn’t come across yet.

Install was a shit show

Got the first batch of devices and it already has a safety recall with instructions from Amp telling me not to use the machine. And I have no timeline on how long it will take them to resolve the issue.

The company seems shady. When I placed my order it said the subscription was free for the first year and a swag bag was included. When I signed up the subscription was free. The second month, they charged me. I emailed customer service and they said that promo was for 2024. Why would it say that it was free when I placed my order then?? I emailed a couple times about the swag bag and they just kept saying it will be sent separately and they’re working on it. It’s been a few weeks and no update.

This machine is ok the customer service sucks If someone want instructions to remove the AMP you should not charge 300 to have someone come out to your house again. It is clear this company is about getting what you can from people after they buy it. Look at Pelotons model so nice and much better

Machine is good in theory, technology and communication need improvement especially for the price they are charging