Tivadar B.
Terrible experience with Amp
Terrible experience with Amp — think twice before ordering I ordered the Amp in October 2025 after seeing their ads claiming that shipping had started. After reaching out, I was told I would receive the product in four weeks. Four weeks later, they still had no idea when the product would ship. I sent at least 10 emails and repeatedly contacted them through their app chat. Each time I asked for a delivery update, they couldn’t give me a clear answer. Eventually, they shifted responsibility to a delivery company called Last Mile. After two months, I finally received an email from Last Mile with a tracking number — which did not work. When I called the delivery company directly, they told me they only had one part of the order and that a critical component (the shelf required for installation) was missing, so they could not install the device. It gets worse. As part of the order process, Amp requires you to send a photo of the intended installation location. I did exactly that. The photo clearly showed an outdoor area covered by a roof (protected but still exposed to the outdoors), and they approved the location. In late December 2025, the installers finally arrived — and then refused to install the device in the exact location Amp had already approved. Even when I asked if I could install it myself, they refused and took the device with them, despite the fact that I had paid for it months earlier. Only after I found an indoor location did they come back and complete the installation. This is extremely disappointing. A company selling an expensive device — and charging for installation — should not: • deny self-installation, • dictate where you must install something you already paid for, • or remove your paid product from your property. And it still doesn’t end there. Amp advertised a “Mystery Box” with the purchase, promoted as $250 worth of additional accessories. More than a month later, I still have not received it. At this point, the “mystery” seems to be whether you’ll ever receive it at all. I’ve since noticed many people commenting on Amp’s Facebook ads and elsewhere saying they waited six months or more for delivery. There are other products on the market with similar capabilities that are available immediately and allow you to install them where and how you want — without these issues. Be aware: what happened to me could easily happen to you. If you decide to buy this device, expect delays, confusion, and frustration and prepare for lots patience.