AmpAuraReviews of ampaura.tech

Response from AmpAuraNov 4, 2024

Dear Mohammed Rahman, We’re genuinely sorry to hear about your experience and appreciate you taking the time to share your feedback. When you reported the broken display, we expedited a replacement unit to ensure you received a fully functional product as quickly as possible. A return label was then provided so you could send the damaged unit back to us. After checking with the shipping carrier, we’ve confirmed that the damage occurred during transit, and we promptly filed a claim on your behalf to resolve the issue. Regarding the fan noise, we understand that quieter operation may be preferred, especially if the unit is used in close proximity. The fan noise on the Purea 3 operates below 60 dB under standard usage, and it may vary depending on the power load. We also understand your concern about app connectivity; at this time, the current Purea model does not support app access. Please rest assured that we are continually working on ways to improve our products and address user feedback like yours. Once again, we apologize for any inconvenience this has caused and thank you for your valuable input. Please feel free to reach out if you need further assistance, as we’re here to help.

Response from AmpAuraOct 28, 2024

Dear Customer, Thank you for sharing your experience, and I sincerely apologize for the inconvenience caused by the shipping issue with your order. After reviewing your case, we found that our warehouse mistakenly applied multiple shipping labels to your package, which resulted in it being returned. We promptly arranged for a new package to be sent out to you. We take your feedback seriously and are committed to enhancing our quality control processes. We will also focus on improving the shipping quality for all outgoing packages to ensure a smoother experience in the future. Thank you for your understanding and patience. Best regards, Derek, Customer Support Manager at AmpAura