Mohammed R.
I had a broken display on one of the…
I had a broken display on one of the item I bought out of 2. I returned it but asked not to send me another one but they refused. I didn't realize there is no return! The reason I don't like them is the noise level of the fans! Not good if you need it beside you. Plus Purea don't have app access! WHY! I have eco flow products and they are great. I went for saving some money but got what I paid for! Lesson learned.
Response from AmpAuraNov 4, 2024
Dear Mohammed Rahman, We’re genuinely sorry to hear about your experience and appreciate you taking the time to share your feedback. When you reported the broken display, we expedited a replacement unit to ensure you received a fully functional product as quickly as possible. A return label was then provided so you could send the damaged unit back to us. After checking with the shipping carrier, we’ve confirmed that the damage occurred during transit, and we promptly filed a claim on your behalf to resolve the issue. Regarding the fan noise, we understand that quieter operation may be preferred, especially if the unit is used in close proximity. The fan noise on the Purea 3 operates below 60 dB under standard usage, and it may vary depending on the power load. We also understand your concern about app connectivity; at this time, the current Purea model does not support app access. Please rest assured that we are continually working on ways to improve our products and address user feedback like yours. Once again, we apologize for any inconvenience this has caused and thank you for your valuable input. Please feel free to reach out if you need further assistance, as we’re here to help.