nina K.
system is always down
system is always down, I have to update extension every 2 hrs. Reminders don't come on time.
Response from Folio by AmitreeJul 29, 2020
Hi Nina, We’re very sorry to hear about your less than great experience. We would like to connect with you to see if we can make Folio work better for you. It looks like we had some customer service interactions with you a few times with the most recent being 6 months ago. Based on your feedback to that interaction, we thought the issues were resolved, but now it seems that you are still encountering issues. We would be more than happy to arrange a screenshare or phone call as we did before to see why Folio isn’t performing as you expect. Regarding down time, our platform has a 99.99% up time with very few disruptions and you should not have to update the extension as often as you are needing to (this is the first time we've heard of this issue), this may be related to your Google Admin settings but we are more than happy to help figure this out. We’d love the chance to make this right. We will be reaching out to you via email to get in touch and solve this for you. Thank you very much for your honest review. We are always working to make the product better for our users and your feedback is very valuable and appreciated. Sincerely, The Folio Team


