Julie S.
Beware of Amitree Billing
From right off the bat we knew Folio was not working for us. I cancelled the account however a year later I get charged $228 for a renewal subscription. I was surprised and contacted them. They had sent me three emails to notify me of an automatic renewal although my account was cancelled they had my credit card info and charged it. Their emails (which I never opened since I wasn’t using them) enables their policy to charge you and not refund. After emailing their customer service it’s quite clear they don’t see the value in the customer just their policy and refused to refund me even with a canceled account. I don’t write many reviews but you better pay attention to their billing tactics.
Response from Folio by AmitreeSep 24, 2020
Hi Julie, Thank you for your honest review. We apologize for the confusion. Like many other SaaS services, Folio auto-renews to avoid service interruptions to our users’ accounts. We do feel it’s important to be transparent with our users so we make sure to email our users multiple times prior to renewal, as you pointed out. We also make it explicitly clear that uninstalling Folio from your inbox will not cancel your subscription. Unfortunately, sometimes inboxes get disconnected due to a password change and if we unsubscribed people based on the inbox connected state, many people would unexpectedly lose access. Therefore, we provide you with links to unsubscribe from the service when reminding you about the upcoming renewal. We’re sorry you didn’t feel like our customer service team handled this as you would have liked, however, even though our policy is clear on this, we did provide you with a partial refund. Again, we’re sorry for the confusion. We did try many times to notify you of the upcoming renewal and provided instructions on how to cancel your subscription. We will continue to try improve our renewal and cancellation processes and thank you for your feedback. Sincerely, The Folio Team