Joe
Great product, easy to construct but the delivry could use some improvement
My biggest complaint (even though I really thought the process and construction went very well) was the delivery. First I had received a call from the trucking dispatcher asking if they could deliver by 5:00 pm on a Sunday. I had to change some plans but was all set. No show and no call stating they were not coming. Monday morning I receive a call and the dispatcher apologized and ask for a later date, Thursday. I said that would be fine and asked if the trucking company had a way to off load the gazebo kit. She stated yes and if they needed help the driver would call a local wrecker service, at their cost, if necessary. She then asked me about access. I told her when we moved here that the full size moving van (simi-truck and trailer) were able to drive and unload. She said there would be no problem then. On Thursday I got a call from the driver and he told me he could not make it down my road because his truck was too long. I asked him about the wrecker and he told me I would have to make those arrangements and it would be on my dime. I am fortunate enough to own a single axle trailer that I pulled to the parked delivery truck and the driver and I proceeded to unload the crate piece by piece onto my trailer and then unload my trailer at my site. The gazebo kit took two trips and the driver would not help me for the second off load. This was not at all what I expected, so there is my big complaint. The rest went well except when I reviewed the contents of the delivery ticket it stated there would be 7 bundles of shingles and there were only 6. I immediately called your offices and the person I spoke with told me all I really needed was 4 bundles. This made me skeptical so I told him that once I got to the roof and if I ran short of shingles that ya'll would have to overnight me any that were missing. The 6 bundles of shingles worked out fine. For improvements I would suggest that you include h-clips for the roof sheeting. The span between joists is large enough to need these. all in all I am happy with the gazebo but you need to look into the delivery.

