Linda
Need better instructions for amateurs
Let me start by saying this would be 5-star based on the quality of the gazebo-in-a-box we ordered except for a few hitches we encountered. The kit was delivered on time but we were missing all of the 2" screws (and possibly other parts related to the screen package that were mentioned in the instructions but were not on the parts list). I made one call/email to the company when we first began and that call/email was never returned. That was disappointing. I did not follow up after that. My biggest issue is with the instructions. They are not at all geared towards people who do not have experience with building. The list of tools needed is too simplified; you need a specific utility knife for cutting shingles, you need a hammer drill if you are drilling into concrete, etc. We had NO clue how to shingle an octagonal roof and the instructions were not much help at all. There should be a video on the website about this and more extensive instructions with the kit. We spent a long time doing Internet research and I finally spoke to a friend whose father was a roofer who explained that we needed to do each panel like it's own roof. Still not sure if we did the very top correctly but we put tar paper down and a metal drip edge first to make sure our investment wouldn't leak - not in the instructions. It took my husband and I around 3 months to complete the project as we figured out what tools were really needed and do Internet research to fill in the gaps in the instructions. It should be stressed how important it is that you start with a level surface and making sure things are square right from the beginning - that would have saved us additional time as we started building on an existing concrete slab that wasn't level and things went downhill from there. Now that the gazebo is completed (aside from the fact that we'll have to adjust the door to fit better), we've had many opportunities to enjoy it and we don't regret buying it. The kit components were very precise and good quality. However, for a project like this in the future, unless you are or know a skilled carpenter, spend the extra money and have the Amish build it for you! We do love it and are proud of our accomplishment but I beg you to please provide how-to videos on your website and beef up the instructions for amateurs.
Response from Amish Country GazebosSep 26, 2016
Linda, Thank you for taking time to share feedback about your experience. We are sorry you didn't receive a response to a call and email regarding your concerns. Our goal is to follow up within 1 day, and we are sorry you didn't experience that. We are continually working towards improving our assembly manuals & customer satisfaction is very important to us. Again, thank you for your feedback. If you have any additional thoughts you'd like to share with us, please feel free to call us at 1-800-700-1777.

