AmerisleepReviews of amerisleep.com

Honestly, the customer service is beyond unacceptable. You reach out for an update and all they give you is the same vague line: “the warehouse team is working on it.” No real answers, no accountability, and definitely no transparency. It’s been over 10 days and my mattress still hasn’t shipped — with zero explanation as to why. I’ve submitted support tickets, followed up multiple times, and still have no shipping update or even a valid reason for the delay. It’s just a constant runaround that leads nowhere. This experience has been incredibly frustrating. I’m shocked a company can operate like this and think it’s okay to leave customers in the dark. I will absolutely be filing a claim if this doesn’t get resolved immediately. Completely unacceptable.

The mattress was overpriced. I remove the cover in order to wash it only to discover FIBERGLASS everywhere. Now it’s all over me, my bedroom, my laundry .😡😡😡😡😡😡😡😡😡😡😡😡

I wish I could leave a positive review for Amerisleep, but my experience with their return and refund process was incredibly frustrating. What should have been a straightforward return turned into nearly two months of waiting for my money to be refunded. I initiated my return on January 17, 2025, and followed all of Amerisleep’s required steps promptly, including coordinating with their removal service and providing the necessary documentation. The return was fully confirmed and approved by February 6, 2025. At this point, I was told the refund would take up to 7 business days to process. However, weeks went by with no refund, forcing me to repeatedly follow up with their customer service. Despite reassurances from their representatives, it wasn’t until March 10, 2025—nearly two months after my initial return request—that the funds were finally returned to my account. Amerisleep’s delays seem entirely unnecessary, and it felt as though they were intentionally holding onto my money long after the return had been completed. Their slow and unresponsive accounting process made the situation even worse, leaving me feeling like I had to fight just to get back what was rightfully mine. If you're considering purchasing from Amerisleep, be warned that their refund process is far from the smooth and hassle-free experience they advertise. I will not be purchasing from them again, and I strongly recommend looking elsewhere if customer service and reliability are important to you. #Amerisleep #RefundDelay #PoorCustomerService #Disappointed

Mattress sagged in less than a year. Then made motion isolation non existent (we have a king). Warranty is a joke and customer service requests a ton of stuff and then ghosts you. Would not recommend.

Terrible experience. One of the worst mattress companies. I have bought their most expensive mattress and it got damaged within the first month. We tried to reach customer support but no one answered. Even tried to reach so called owners Firas and Moe but no one responded. Total waste of money. Please don't buy.

I purchased an Amerisleep platform bed. Below is the letter I wrote to them requesting a refund based on the overwhelming glue smell. The "hardwood" turns out is "plywood" which is manufactured with glue - Customer service only offered a $50 credit towards another purchase. I would say Amerisleep is NOT a company who wants to keep it's customer base happy - NOT a good product. The platform bed we purchased still has an odor. It has a strong glue-odor. When we first received the bed (over a week ago now) we set it up and were surprised by the smell. I called Beaudoinbeds.com at 1-800-455-2344 (this was the customer service contact info that came with the bed-frame). I reached the manufacturer of your bed-frame (located in Quebec. I described the chemical smell to the woman customer service person - she said the glue smell is from the plywood slats, and additionally something could have been sprayed on the upholstered fabric - maybe a soil repellent. One of the main reasons I purchased the bed-frame was because of the wide slats. From the product description, they looked like solid slats, not plywood. We set the frame up in a guest bedroom, and because of the smell, our guest was unable to sleep in the room. We have had the windows open for over a week and the smell is still there. We are very disappointed that we were unable to use the bed frame as intended and were very much inconvenienced with our visitor. We would appreciate a refund of at least 1/2 -3/4 the cost of this frame. When I am in the room with the bed-frame the smell causes me to get congested (stuffy nose) as well. I feel maybe this bed was not treated correctly? Some kind of manufacture defect? I hope you can assist per my request -

Avoid at all costs. Incredibly overpriced and poorly made products. Awful value. You'd be better off getting the cheapest mattress from a Mattress store.

This company is so awful. I purchased a bed frame that was originally about $1200 however with a promotional discount I got it for $700. This is for the Amerisleep Bed Frame without the adjustable base. Now I normally don't buy expensive stuff like that but because I wanted a snug fit for my mattress (which I also bought from Amerisleep) I went ahead and purchased it. To me the frame was definitely not worth $700. It was no different from the bed frames you can get on Amazon. But the color was nice so I decided to keep it. Within a month I heard a loud bang from underneath the bed and it turns out that it was the middle legs that holds up the mattress. There are 3 plastic legs that hold up the bed frame that of course they don't show on their pictures. Anyways, these cheap plastic legs would tilt every time i would move since I have hardwood floors. Then the wood on the base would come out of its place (a small socket) and slowly all of the wood on the base would fall out. If one wood piece falls out then it's unusable bc then the others will follow in a matter of seconds. I asked for help and eventually they sent me a pair of legs after 3 weeks and they never told me it was on its way. They also sent me 2 pieces instead of 3 at this point I was exhausted with dealing with such a company. I tried changing the 2 piece they sent over but it's just the way the frame was built. I tried those furniture placement holders but it doesn't really work for those plastic pieces. I'm very upset with my purchase bc it was so expensive and there was nothing I could do about. I would've liked a refund but going back and forth with their customer service seemed a lot for me since I also had a family issue I was dealing with. And about a week ago I decided to post my review on their website thru the link they sent to my email, that would eventually be posted on their website. Nothing!! I checked back for days and nothing was posted. I sent an email asking about my review but clearly they've chosen not to post it because i had given them a 1 star. Then I get an automated email from a Christopher or Christian that said rate our customer service without addressing my main issue SMH. Now I'm stuck with a bed frame that I have to adjust every other week. Thank you Amerisleep! You guys are by far the worst out. I wish I had checked the reviews on bbb before spending so much money on something so cheap. STAY AWAY!!! i