Dave
Disappointing Experience with Amerisleep – Refund Delays and Poor Customer Service
I wish I could leave a positive review for Amerisleep, but my experience with their return and refund process was incredibly frustrating. What should have been a straightforward return turned into nearly two months of waiting for my money to be refunded. I initiated my return on January 17, 2025, and followed all of Amerisleep’s required steps promptly, including coordinating with their removal service and providing the necessary documentation. The return was fully confirmed and approved by February 6, 2025. At this point, I was told the refund would take up to 7 business days to process. However, weeks went by with no refund, forcing me to repeatedly follow up with their customer service. Despite reassurances from their representatives, it wasn’t until March 10, 2025—nearly two months after my initial return request—that the funds were finally returned to my account. Amerisleep’s delays seem entirely unnecessary, and it felt as though they were intentionally holding onto my money long after the return had been completed. Their slow and unresponsive accounting process made the situation even worse, leaving me feeling like I had to fight just to get back what was rightfully mine. If you're considering purchasing from Amerisleep, be warned that their refund process is far from the smooth and hassle-free experience they advertise. I will not be purchasing from them again, and I strongly recommend looking elsewhere if customer service and reliability are important to you. #Amerisleep #RefundDelay #PoorCustomerService #Disappointed
Response from AmerisleepJul 28, 2026
Thank you for sharing your feedback. We're sorry to hear about your experience and understand how frustrating it is to be waiting without the updates you expected. We appreciate you bringing this to our attention, and our team is looking into your concerns to better understand what happened and improve our communication and processes. -Amerisleep

