AmerisleepReviews of amerisleep.com

Here is my draft post. The wonders of technology is that I can type ir once and post it many places. BEWARE of terrible customer service. On January 4 I ordered and paid $1500 for a mattress. It arrived late and damaged . The company was good in that after I sent several photos they agreed to replace it. Since I was out of town I asked that delivery of the replacement mattress wait until I returned. About March 15 I called and asked that the replacement mattress be sent. Matthew agreed. When the mattress did not arrive as anticipated on March 28, I inquired about the status. I repeatedly received the same email response from Sarah, "our team is actively working on getting an update and tracking information , and at this time there are no new updates to share". Now on April 10, after 7 emails I still have no information. Each response has been exactly as the above. I called but the customer service representative, Matthew, said he could not help me and that the "logistics team" only communicated with customers by email. The Murphy bed that the mattress is for will be installed Monday. If and when I actually get the mattress I will have to pay for the installers to come out a second time to secure the mattress to the bed.

I had a really disappointing experience with Amerisleep. I placed an order over a month ago based on their advertised 2–3 week shipping timeline, but only part of my order ever shipped. The remaining items—including my bed frame—were delayed indefinitely, and despite multiple follow-ups, I was never given a clear shipping timeline. After waiting weeks and receiving very little communication, I eventually had to cancel the rest of my order. During that time, I was left sleeping on a mattress on the floor, which was incredibly inconvenient. While they did process the refund after I requested cancellation, the overall experience was frustrating and poorly handled. Communication was inconsistent, timelines were not honored, and there was no proactive effort to resolve the situation or offer compensation for the inconvenience. I would not recommend ordering unless you’re prepared for potential delays and lack of communication.

can you send me my paymenyt

Mattress got saggy after one year. They have a warranty so I thought it would be covered but after filing the claim they don’t answer. I’ve tried contacting by email, phone, through the sales team. No one answers. So upsetting!

Honestly, the customer service is beyond unacceptable. You reach out for an update and all they give you is the same vague line: “the warehouse team is working on it.” No real answers, no accountability, and definitely no transparency. It’s been over 10 days and my mattress still hasn’t shipped — with zero explanation as to why. I’ve submitted support tickets, followed up multiple times, and still have no shipping update or even a valid reason for the delay. It’s just a constant runaround that leads nowhere. This experience has been incredibly frustrating. I’m shocked a company can operate like this and think it’s okay to leave customers in the dark. I will absolutely be filing a claim if this doesn’t get resolved immediately. Completely unacceptable.

Mattress sagged in less than a year. Then made motion isolation non existent (we have a king). Warranty is a joke and customer service requests a ton of stuff and then ghosts you. Would not recommend.

Terrible experience. One of the worst mattress companies. I have bought their most expensive mattress and it got damaged within the first month. We tried to reach customer support but no one answered. Even tried to reach so called owners Firas and Moe but no one responded. Total waste of money. Please don't buy.

I purchased an Amerisleep platform bed. Below is the letter I wrote to them requesting a refund based on the overwhelming glue smell. The "hardwood" turns out is "plywood" which is manufactured with glue - Customer service only offered a $50 credit towards another purchase. I would say Amerisleep is NOT a company who wants to keep it's customer base happy - NOT a good product. The platform bed we purchased still has an odor. It has a strong glue-odor. When we first received the bed (over a week ago now) we set it up and were surprised by the smell. I called Beaudoinbeds.com at 1-800-455-2344 (this was the customer service contact info that came with the bed-frame). I reached the manufacturer of your bed-frame (located in Quebec. I described the chemical smell to the woman customer service person - she said the glue smell is from the plywood slats, and additionally something could have been sprayed on the upholstered fabric - maybe a soil repellent. One of the main reasons I purchased the bed-frame was because of the wide slats. From the product description, they looked like solid slats, not plywood. We set the frame up in a guest bedroom, and because of the smell, our guest was unable to sleep in the room. We have had the windows open for over a week and the smell is still there. We are very disappointed that we were unable to use the bed frame as intended and were very much inconvenienced with our visitor. We would appreciate a refund of at least 1/2 -3/4 the cost of this frame. When I am in the room with the bed-frame the smell causes me to get congested (stuffy nose) as well. I feel maybe this bed was not treated correctly? Some kind of manufacture defect? I hope you can assist per my request -