Emilio L.
Very bad, 15 days and I have not received the motor.
I bought the motor for a spa on July 02 2013, today is July 17 and we have not received nothing. Customer service said that the part (A recirculation pump motor) has been shipped from factory and nothing else, no date, no tracking numbers and the spa water now is green
Response from AmeriMerc.comJul 18, 2013
Mr Emilio , we shipped your order on july 3rd . and the order was shipped through fedex . you called us a week after to check on your order status . we provided you with fedex tracking numbers and it turns out fedex lost your package . we immediately filed a tracer with fedex to locate the lost package . usually it take 8 business days untill we get a response of fedex if they found the package or its was lost . we didnt wait for the investigation to be over to ship you another one or not . we immediately shipped you another one and your replacement order will be delivered tomorrow . again my apologies for the trouble you went through . but we did the best we can to assist you in your order . and it was not in our hands when fedex lost your package thank you


