AmeriMerc.comReviews of amerimerc.com

I ordered a 15X30 above ground pool cover. What I received was labeled "Pool Size:15X30, Cover Size: 18X33, Made in China". The cover was probably 18X30. Which is too short on the 30 foot length. It just barely covered the pool with no extra for overhang. When I called the 800 number no one answered and the voice mail was too full for more messages. This happened several times. I finally got through to Hisham Abu-Salman. I forwarded pictures of the installed cover to him. I did get a replacement cover in a timely manner. Again labelled "Pool Size:15X30, Cover Size: 18X33, Made in China". But it was exactly the same size, 18X30, as the original cover I had a problem with. I ended up paying almost $100 for a cover locally. I had wasted too much time trying to save a buck and I needed a cover now. I have 2 18X30 oval shaped tarps if anyone can use them.

I ordered a rectangular pool cover in blue. The emailed me and said they only had that cover in tan. I said ok, I'll take it. When it arrived, I opened the box and discovered that they sent me a tan OVAL cover, NOT RECTANGULAR. They told me that they had no rectangular covers for the size I needed (16'X32', which is very common). Why didn't they tell me that in the first place? They said that they would issue a call-tag for UPS to pick it up, then I could be refunded my $$$ once they saw movement. After about a week, UPS got it. I waited a few days, and saw no refund. I emailed them. Finally after several more days, my refund was issued. Never again.

What a screwed up company. They just don't care!!!! Order someplace else and save the aggravation.

I expect the companies that I deal with to behave in a timely and professional manner. AmeriMerc has done neither. My correspondence lacked response in what I thought to be a reasonable amount of time. When they did respond, they didn't do as they said. I'm still waiting for my order to ship after 2and 1/2 weeks.

OUR ORDER WAS PLACED, I HAD TO MAKE CONTACT TWICE FOR A DELIVERY DATE AND FIND OUT WHERE IT WAS COMING FROM. FINALLY HAD TO MAKE A CALL. THEIR TRACKING INFO WOULDN'T WORK BECAUSE THE ITEMS HAD NOT EVEN BEEN SHIPPED. FOUND OUT LATER, THE LABEL WAS ENTERED BUT IT WAS NOT SHIPPED UNTIL 1 WEEK LATER. IF IT WAS OUT OF STOCK THEY SHOULD HAVE BEEN HONEST WITH US, INSTEAD OF SAYING IT WOULD BE SHIPPED. ALSO DIDN'T APPRECIATE RECEIVING MY VISA BILL WITH THE CHARGES WHEN I WAS STILL WAITING ON SHIPMENT. THE WHOLE DEAL WAS A DISASTER. DOUBT WE WILL ORDER FROM THEM AGAIN.

Received my Winter Cover in record time, but the quality of the Cover is the poorest I have ever purchased. Metal Garnets were missing in one area. One area had two Metal Garnets over lapping each other. Several metal garnets were on the very edge of the trap and several were several inches below the overlapping edging. The size of the cover just barely covered the pool - NO 3 FEET OVER LAP like they state in their write up. Will be surprised if this cover makes it through the winter. Have had a pool for 26 years and have purchased 4 or 5 Winter Covers in the past, this trap was a big mistake and should never have left the factory.

bought a pool cover, it was so cheaply made, the eyelets tore as soon as it was tied down. Also closing chemicals did not come until a week later and we had already closed pool up. Had to buy them locally. I emailed you several times and asked when the chemicals were being shipped and got an email saying will have to check the tracking for it but no one did. I asked to cancel the order for Chemicals and they never canceled but sent them a week too late. Will never deal with this place again and will advise everyone I know not to either.

Nobody bothered to tell me the products I ordered were not in stock. After several days of not receiving a shipping email I called and was told product was on back order. I asked why that wasn't communicated to me and of course no one knows why. It was almost like they didn't want to tell me. I waited another week because I need the product for my pool. I called again and they said it should be sent out soon. I decided to cancel my order and of course they had to bring a supervisor on the phone. He told me that it would be shipped out today and I said yeah right, that's not what the rep said.