AmeriGlide Distributing 2019, IncReviews of ameriglide.com

I called to inquire about getting a new chair for my husband who has ALS. I said we had been using a Golden chair but the cushions were failing. We needed a chair that would allow for multiple adjustments to make sure he could sit comfortably. The sales person said he has a great chair better than the Golden from Pride. It would allow movement of all parts and allow for a comfortable sitting position at any point. When the chair arrived, we found that the recline would continue past the point we wanted every time. I called Amerglide who said I had to call the Pride chair tech support. They sent a technician who came out a month later. The technician, a great and helpful guy, called the company and said yes, the motor stops 30 seconds after release. That is the way it is designed. That being, the chair I requested that could be put in best position for my husband's comfort is not the Pride chair. When I called to get it returned, the sales person said he sold me a working chair and that I had to pay the shipping, new box, and 15% restocking fee. I told him yes, he sold a working chair, but not the chair I requested and the fault lies with him. He did not agree so I have either to pay over $400 to return or keep a chair that will not work for my husband. NOT VERY HELPFUL. I will never buy from Ameriglide again and I buy a new recliner every year because the cushions do not hold up. On top of that, I have not received the emails from him he says he has sent. I have received emails from other parts of the company, such as shipping and billing, but not from him.

I have ongoing problems from the time of the instillation of the lift. The measurements which were made by me according to the instructions of the salesman were incorrect. The recording he made of our conversation show he was wrong. A second issue is the operation of the lift. The ride is very rough and there are cracking and popping noises as the lift goes up and down. The third problem is with their customer service. I have spoken to both the salesman and someone in customer service. Both were going to get back to me, but neither has and although I have called both of them several times, neither has called me back. I WOULD NOT RECOMMEND THIS COMPANY!!!!

I contacted Ameriglide hoping to purchase an urgently needed new power control for my handicapped husband's lift chair. After several days, was told could not get the part. Said I could purchase new chair. How much I asked. Was told depended on style and fabric. But offered no photo choices for selection and pricing. No follow up phone call came. I took my business elsewhere and had a new chair within 48 hours. Customer Service and communication makes all the difference in sale or no sale.

I bought the Platinum Curve for my 96 year old mother! After seat malfunctioned I called them for service! They directed me to their service arm “Delstal”, who gave me nothing but promises and after 3 months, my 96 year old mother still has not gotten her seat serviced! These people sell but do not service their products! For the sake of your aging parents/relatives, stay away from these people! They’re liars and con people! I would not wish them on my worst enemies! Buy from anyone but them!

I asked for a Rep from your company to come and give me a quote as to the cost of a chair lift. i was told that person would come on Monday. Which a person did come. HOWEVER it was NOT a Rep. but an INSTALLER??? He was unable to give me any information of cost. And I paid $150 for this???? Obviously I was not pleased and would not recommend your company.

These guys are not a competent organization, so beware. They are selling products that they don't know if they can actually install them. Get the order first, then see if it's actually possible to deliver. We've worked with them for 3 months trying to get them to follow through on a significant order, with no results, and lots of excuses. Its an unfortunate waste of time.

I have been unable to purchase a Stairlift. Your payment system is horrible, and my bank said that it was approved but your company never received it. there were 3 attempts made and purchase still have not worked.

I'm very disappointed with customer service from AmeriGlide. The worse ever!!! When you want to buy something they respond within few minuts, but when you have an issue with the order it takes forever to get any response from anyone. If you have lots of time and patience buy from them otherwise you will spend most of the time calling and not reaching anyone, or writing emails and not getting any response. The product from Golden is good but not AmeriGlides...... .