AmeriGlide Distributing 2019, IncReviews of ameriglide.com

I do not like giving negative reviews and avoid it at all costs but unfortunately, it must be done now. The product itself is quite good. The experience of customer service is quite poor. The rails arrived. The box was full of metal shavings and lots of burrs to cut yourself on. The rails were very scratched. When the two rails were put together the holes did not line up. It was impossible to put the screws in to make one long rail for the seat to glide on. I contacted our salesman, Dane right away by phone and email. I sent pictures. Over several days and many attempts at trying to contact him, there was no response. No return email or phone call. Three times while trying to be connected with him the phone call mysteriously ended without ever being connected. One week passed and no response. My husband who has the ability to fabricate, made a new connector piece with new drill holes for the rails to finally fit together. Still no response from the company. The directions given for the distance between the wall and the glider were poor. Be careful if installing and take into account that the youtube video does not show it being installed by a wall. Take this into consideration when measuring. It is all put together and working very well. Very easy to operate. Very sturdy. I like that the seat swivels at the top of the staircase allowing for easy transfer into my wheelchair. I cannot stress enough how frustrating it is to have a company with poor customer service. What happens to disabled persons whose husbands cannot do repair work and fabrication? I'm afraid they would be stuck. Bad form Ameriglide. Good product, terrible customer service if there is a problem. Oh, and by the way, STILL no response from the company.

This company is quick to take your money but good luck trying to get it installed. They subcontract the installation to some guys that never call you back and don’t show up when they say they will. We’ve been waiting 5 weeks. At least three times we were told they were coming but they didn’t. No excuses provided. I guess our time waiting for them means nothing. Too bad Ameriglide uses these installers and they don’t seem concerned about it. It’s a black eye for their company.

Your installer has not contacted us. We have the material for the stairlift sitting in our garage waiting to be installed. If you cannot do better than this, than I would suggest others to look elsewhere to do business.

I have a case number for a stairlift we bought in March, installed in April and determined the first week or so of May it was broken. I went through the process with your tech support and the manufacturer to get a new chassis sent my way and have had zero call backs, no response and no resolution to the problem. I worked with support to get some sort of resolution, but the problem is the response times are 5 days between. I finally walked through the warranty form with support, that I sent 5 days ago and she told me it would be another 1-2 weeks for the part to get here. That just isn't going to work for me and I need to understand what else you can do to resolve this sooner. I have an 80, almost 81 year old mother-in-law that depends on the chair for her safety. She has to go up and down 15 steep stairs to go to the doctor, or the store. She has broken bones in her lumbar spine and both sides of her sacrum from osteoporosis. This is a dangerous situation we have in our home, but your technical support and follow through are the worst I've ever experienced. Can you please find a quicker way to resolve this and have someone get back to me as soon as possible?

BEWARE of this company! "Sales" on top of everything ..UNTIL they get your order and the money - then the service is non-existent. It took two months after the promised date to receive the Dumb Waiter. They told me they had already sent off the order - when in fact the order had not even been submitted. There was NO support for the installation. The key for the interlocks did not come. The plug for the interlocks was the incorrect plug. The dumb waiter has run 8 times - today it does not work - GOOD LUCK trying to get any service. I bought through the US branch - when I placed the order they did not tell me there was a Canadian branch that I could order this item through and that the item was made in Canada. I therefore paid exchange and shipping in US dollars to a Canadian address. The only lifeline has been the Canadian representative (who I since discovered) who has been a great support. Product made by Atlas seems to be sturdy and good quality but DO NOT PURCHASE through Ameriglide U.S.A. if you need any service at all!!

Your representative was rude. His attitude speaks volumes of your company. He needs to get more training or get into a career that fits him best. Maybe a job at Walmart will humble him. Have a respectful agent call me with a great deal if you want my business. Free shipping, with latch straight stairlift for $2100 out the door.

My AmeriGlide stair lift has no power. I called in to find out who repairs one when something goes wrong. And the answer is NO ONE! I left messages with customer service and technical repair and called their main number. And the response was nothing! Do not under any circumstances buy an AmeriGlide stair lift. They will just ignore you. This is one awful company!!

You sent 1 stupid package from Fed Ex of all people and they said they brought the package to my house and I have a ring camera and Fed Ex did not come and I have to drive 45 miles to get it or Fed Ex will send it due to needing a signature. It's not like anybody could use the parts. No, I will never order anything from them again!