AmeriGlide Distributing 2019, IncReviews of ameriglide.com

We installed out Horizon chair lift in early spring. The machine works great. It does its job wonderfully. I had the LCD display stop working 3 months later. No matter what you do Ameriglide will not return your calls or e-mails. The missing display does not seem to affect the function and charging of the chair lift. The machine is of good quality and function, but customer service for a problem is not addressed.

Product is fine but salesman was terrible. Had to keep calling to check delivering date. Salesman said item would ship today and he would send confirmation. Never sent confirmation so I called at the end of the next day and the item never shipped. First it was the shipping manager was sick. Then the shipping computer was down. Terrible communications. When it did ship he never sent confirmation so I had to call again. I would not recommend purchasing from this company.

I like the product a lot and it was fairly easy to install. My issues were with the ordering process. It seemed like it got lost in their system after I placed the order. It was very difficult to get them to respond to my emails and phone calls about status of the stair lift shipping. What was originally told to me to be delivered about 2 weeks after my initial order turned into about 5 or 6 weeks. Made for some challenging stair navigations for the user until it arrived. It works great and I'm very pleased with the product.

Well, I know Ameriglide does millions of dollars of these chair lifts and the sale was easy, but, $3000 is a lot of money to each consumer. I found myself nervous about that much money coming out of my account so quick and not even seeing or knowing when the chair would be installed. Greg

I am a contractor and have some very mechanically inclined people working for me. the installation was not at all difficult, but would have been made better easier with one or two more measurements we never saw any recommendation as to how much overhang top or bottom was recommended. this would be something easy for you to add to installation instructions

This is NOT a seamless process. Salespeople more than eager to assist you with sale. Ordered the lift chair on 07/07/20. Paid in full, including installation, as required. Told it would be to us in 7 - 10 days with a shipping confirmation to come. Had to keep calling to get confirmation of shipment. Left messages. Took days before I got an email. Several times told different dates it would ship. Then got shipping confirmation but tracking said it was going to a different state. Had to call on that. Was sent wrong shipping confirmation. Turns out it wasn't even our order and our order hadn't even been shipped out! Finally all 4 boxes arrived. But then you have to call a separate number to get an installer to schedule your lift chair to be installed. Very time consuming and frustrating.

I am a mechanically inclined DIY person with years of experience in aircraft maintenance and found the instructions with a lot to be desired and full of gaps. I had to figure out several of the steps by watching a video of a similar stair lift. Through no fault of yours, I would discourage you from using FedEx as they have a history of damaging shipments and I had to repair the rail in order for it to accept the chassis without binding.