AmeriGlide Distributing 2019, IncReviews of ameriglide.com

It was a challenge getting a hold of the salesman.

At time of purchase, I was told 7-10 days for completion. It took close to 3 months. Many messages to Dane were not returned. Once the sale was made, he didn't care. The shipment was incomplete, only 1 chair. I ordered 2. This another delay. The 2nd shipment was missing the track. All my voicemails and texts to the installer were not returned. Had to call Keith in installation dept several times to get the installer to call me. Everything is completed now but it was a harrowing experience.

Great materials and equipment! THE WORST instructions ever!!! I truly believe the engineering and workmanship of this product is nothing less than excellent but the installation instructions suck!!!! If you are looking for an excellent solution to get someone from one floor to another, this is it but good luck with installation.

Pros: great service, quick set up. On my stairs, I ascend or descend in approximately 30s. Cons: The remote only works if you point it directly at the box under the chair. Aesthetically, the remote looks like it belongs in a 1980s movie. It is bulky and ugly. Also, maybe I should have known this when I purchased it, but you need a power outlet right by the stairs. Even when you have that, you are going to have a battery box and a lot of cord hanging around your stairs, somewhere. Finally, it should be noted that it’s quite loud.

The actual product is great, the manual needs a lot of work on assembling it.

A problem arose from a factory furnished defect. The connectors on an unused bundle of wires/connectors would accidentally short to the chassis, resulting in a blown fuse, and thus the unit would not operate. This resulted in 1. main module was returned to Ameriglide, causing a two week delay. 2. additional charges of approx $450 by the installation team. The problem was solved by taping up the connectors so they could not short to the chassis. I described this problem in a letter to Ameriglide but received no response.

The Rubex seems to be a well designed sturdy unit that works well. There are few glitches; 1, no stop when the foot rest is raised, allowing it to hit the main housing creating a dent.2. the chair swivel lever if pushed all the way down catches on a mounting screw, and unless raised a bit, stops the swivel. 3. there is a transformer hum that can be annoying, if so inclined. That might seem like a lot, but the customer ratings of many other brand name units are much, much worse, from super expensive maintenance and repairs to becoming totally useless. My rating is solely based on this; When I told the salesman the track had to be cut, he said I could easily do that with a good hacksaw, which was true. BUT he didn't advise me that both the electrical cable and its protective plastic chain would also have to be modified to work with the cut length. There was no reference on how do that in the provided installation guide or facebook clips either. Customer service was even worse, from not understanding the problem to saying "it couldn't be properly done without some factory alteration. I finally figured out a simple and easy solution which works as well as as any "factory" adjustments. SO, anyone that needs anything but the standard track length should get it installed (too$$$$)or at least be very mechanically inclined. These people tout that they have been in this business for years, so it is absolutely unacceptable they have not addressed this common problem. I believe if they did their sales would tank. I understand that the majority of these lifts are bought on the internet by most who intend to install by themselves. IF the instructions were truly honest, and addressed such difficulties, people would see a custom installation is not as easy as lead to believe and many would decide to do something else.

The sales guy was great, however, the installers were not, the older man kept yelling at the younger guy, they came in with no Masks on or feet protection on, which cause the carpet to be horribly dirty and hand prints All over the walls. So needless to say, not impressed with the installers At All