AmeriGlide Distributing 2019, IncReviews of ameriglide.com

The product arrived in pieces that needed to be assembled. The holes on the rails were not precut properly and did not align at all. There was no way to join the two rails. When I called customer support, I was asked to file the aluminum rail myself to make the holes aligned, which was a ridiculous suggestion. Later, I had no option but to pay for installation by a professional. Even the professional sent by Ameriglide struggled to make the holes properly aligned, which required very sophisticated professional tools. By this, the whole point of self-assembly was defeated and I lost $595 towards installation. When asked for a refund on the installation cost, I was given the run around and nobody took responsibility to follow up. The instruction manual was unreadable and the pictures in the manual were indecipherable. Very useless manual. All in all, very poor customer support and carelessly put together parts.

I purchased their ameriglide with the correct measurements as outlined. However, I did notify that the measurements were on a carpeted staircase and they had to include accommodate the carpet. When the ameriglide arrived, everything looked fine and installed well. However, when you went to put the foot plate down, the foot plate doesn’t clear the carpeted steps. When you sink the bolts into the brackets, the railing will sink about 0.5”-1” due to the compression of the carpet. It just so happens that the foot needs about 0.5” or so to clear the steps. The fact that the carpet was never factored in lead to additional need for shims to be installed to pick the railing up that 0.5”-1”.

Good Price and front end sales were good. Couldnt get an instller recommended and had to find my own. Top bearing burned out on our Atlas Hercules 750 II after a month. They dont send someone on their warranty so we had to send someone, order parts, and will have to have them come back once we get the parts. All at a cost to us on a one month old unit. They are covering the parts. In otherwords, there is no real warranty after you sign and order the deal. Good front end experience but very disappointed in the back end and product so far.

It was explained to me that the only difference between the lift I ordered and an elevator is the travel speed and weight capacity. However the lift is also not automated (have to hold operations buttons) and there is no interior safety gate. During the installation the documentation was inaccurate and often listed procedures or parts that were no longer accurate. The startup procedures were virtually non-existent. Initial shipment didn't include lift floor. The later it was discovered that the top supports were for another model. Also the initial PLC shorted out. So overall the install took about three months instead of the planned couple of days. During this process calls and emails went unanswered and only a single tech support from Atlas was available intermittently as his schedule allowed. Overall this was a misleading product representation with zero product support.

Lousy, Stinking Sales Department .. For the product itself, I rate it between 4 and 5 stars. The model we ordered installed flawlessly and has worked well for the last couple of months. No regrets whatsoever with purchasing it. My issue is with the Sales Department; incompetent, rude, lazy, and in the areas that count - liars. In my case, we finalized the purchase agreement based on a future delivery point and installation. By the way, the installers, if you use the company installers, were pretty awesome and you should choose them if possible. To continue .. the delivery point. I specified a future delivery point, as in "do not deliver until a date two weeks from now". Real simple. Nope .. they fulfilled the order the next day with the product about to be delivered to an empty residence. They didn't notify me of shipping .. I learned about it via due diligence and made every attempt to stop/reschedule the delivery. The "Sales" department lied to me regarding the status and when I pressed them, they came clean with the story but then made every effort to push the responsibility for correct delivery on me, which I refused since I was paying THEM for it. The person trying to do this was a T.J. Sell, Sales Manager. Eventually, the product was delivered but not without nearly a dozen phone calls to "T.J.". The interaction was not without real anger at his treatment of us, particularly when he tried to blame the misdelivery on COVID (really???). Somehow a disease was responsible for his failure to stay on top of the order fulfillment process to ensure the $2000+ order was correctly handed over to shipping (FedEx). "T.J." also attempted (several times) to pick a fight with me over the phone, a form of intimidation that was easy to ignore. So, if you're buying this product, you can sleep well knowing it's well-crafted. But -- it's highly advised you hold the Sales Department's feet to the fire EVERY STEP OF THE WAY ... follow-up with them by phone every day ... take detailed notes of date, time, and what was discussed. The Sales Department WILL find a way to disappoint if you're not careful. Get everything discussed in writing. Be particularly wary if you end up speaking with T.J. Sell; he's a major headache Excedrin can't fix.

Poor communication. And I was quoted a price the it jumped 25% overnight

Your sales people need to learn how to put the right address and phone number on order, when I contacted them after I got confirmation they passed me on to manufacturer and that didn't work. If I had not contacted Pitt ohio delivery who knows where lift chair would have been delivered to. Very poor phone service, lucky I gave 2 stars.