Kym B.
We purchased a Bespoke in August 2023…
We purchased a Bespoke in August 2023 and it was installed in Septemeber 2023. After 2 1/2 weeks, the battery went dead. It is not charging correctly!!! Ameriglide replaced the batteries on October 21, 2023 and again, it worked for about 15 days!! It now has been sitting for 2 months out of the 5 months we have had it. It only worked for about 30 days total out of the 5 months!!! I have been hung up on, no one returned phone calls and the supervisor never called me at my request!!! All I hear is escuses!!! After calling several times after the holidays, which customer service sent and email on Dec. 21 saying it would be after the holidays and I waited!!! Finally, we are told somone would be out on Jan 13th. But, on Jan 12th, the installer called and said we would have to pay $200.00 for the service call!!! I said we would not pay because the chair hasn't worked properly since it was installed. He said he would call Ameriglide to see if they would pay the fee and if there was a problem, he would call back. Well, no one ever called, no one ever showed up!!! We are now contacting an attorney to get our money back!! To sum up: We wasted $4000.00!!!! These chairs are for our elderly and disabled for the most part, and this comapany is taking their money!!! Some one needs to put this company out of business!!!!!!
Response from AmeriGlide Distributing 2019, IncFeb 27, 2024
Good morning, thank you for reaching out and for this valuable feedback. We are sorry to hear that your experience has been unsatisfactory. If you need further assistance, please reach out to our customer service team at 800-790-1635.


