AmeriGlide Distributing 2019, IncReviews of ameriglide.com

We purchased a lift and had it installed. Every few days it stops working. We had an authorized technician come out several times and paid hundreds of dollars, yet the lift is doing the same thing. It doesn't work at all randomly, making in impossible to rely upon. We stopped by the office to see if they could help, and John from sales ensured us that they would send someone out. When they did not come, I called the office speaking to John again, wondering why. I was told they won't stand by their product and then lied to again about them calling back or sending an email address to contact customer service.

This is the absolute WORST mobility company to deal with. We purchased a platform lift in August, 2023. It took four months to come and it didn't work when completed. I've been trying to order the parts to get it fixed but their customer services (haha) dept. wont ship the parts because they now say its not under warranty anymore. This is a horrible company with no customer service. I would never suggest someone ever deal with them.

I was lied to by John the Amazon seller in regards to delivery date. Amazon told me delivery was 3/7. Not!!! Contacted John and was told he would overnight the item to receive it 3/8. Another lie. Very disreputable company. Preying on the disabled and elderly.

We called Ameriglide in December 2023 about an issue with our Rave2 and were told they would be back in touch. We had absolutely no contact from them until we called back on January 12,2024, and were told we needed to call the manufacturer, who in turn told me to call Ameriglide to have a tech sent out to diagnose the issue. After waiting 3 days, I called back and was told to call the install company myself so I did and after 2 days I called back and they had a tech going through our town that day, they charged me 306.00 for 40 minute service call in which 20 minutes the tech was on hold with the manufacturer trying to get a rep to order the part. The rep answered and the part was ordered in 5 minutes, so our actual tech time was 20 minutes, what a deal Del Star or A! Medical.

After you make a purchase they will not respond to you again. We purchased our stair lift on July 20,2023 we bought the Rave II. It was finally installed August 18,2023. The installation was a true joke, the bolts that was to hold it were 1/2 way out. It broke Jan. 29,2024 while my disabled husband was on it. Fortunately I was close enough to catch him to avoid a major injury. I paid an installer to remove it and install it properly on Jan. 30, 2024. The installer that I hired was appalled that it was installed so poorly.

Rave 2 quit working at 16 months of use. Trying to get new parts has been an issue. I've been getting the run around with Ameriglide and Harmar. Ameriglide says call Harmar, Harmar says call Ameriglide. At this point our chairlift is not working at all and is greatly need by my stroke survivor husband. I can't imagine what poor seniors that don't have access to the web and email have to go thru. At this point I wish I had never chosen Ameriglide.

This company is a deceitful company with deceitful executives and sales people. They do not follow their own company policies and do not confirm shipping dates with their clients. They provide no support after a product is purchased and do NOT value their clients at all. Look at all the one-star reviews on this website, consumer affairs, BBB, etc....

I have a Rave 2 unit. The Sales people were very good. I chose to install the unit myself. Their instructions were general and did not include instructions on how to install the activator for the folding track. The company failed to send the The additional Joint connector for the folding unit and it took two a week to receive it because they sent it to a wrong address. After one month the screw drive on the unit failed (the worm drive split and the sensors would not allow the unit to move up the track. I called Ameriglide who refered me to the Manufacturer who said I needed to talk to Ameriglide. It took 10 days to approve the warranty. the Warranty person for Ameriglide Said I should receive the new drive unit in one week. 2 1/2 weeks later I hade not received the replacement unit. I called the person 4 times in a 7 day period to inquire as to the shipment, leaving messages with the person in charge of warranty and others who indicated they would pass on the information. I received no response from the ameriglide people. I called the manufacturer to see if they had any information on the shipment. They indicated they could only give that information except to Ameriglide. I seems to me that the company needs to develop a better process for taking care of their customers in a timely manner and creating a follow through waterfall flow chart to accomplish it.