AmeriGlide Distributing 2019, IncReviews of ameriglide.com

Our organization ordered and paid for a stair lift in February of 2020, and as of September 22, 2020 we still have not received the stair lift. No one will return our calls, and have not received a refund.

Our process to purchase a chair lift started April 30, 2020 with an initial required deposit to get expert measurements for the rail that the chair would travel. The purchase of the chair lift was paid in full June 6, 2020 and was to be installed by July 1, 2020. Actual installation was on July 31,2020. Upon installation 3 things were discovered: 1. An intermediate charge station, that we paid for, could not be installed. 2. The circuit board to run remote control of the chair was defective. 3. The emergency stop switch was also defective. It is now September 20, 2020 and there has been no effort by Ameriglide to have a technician replace parts, which I have, or to refund money for the intermediate stop. We are very disappointed over the whole process. Only positive note, is that we did receive a refund for all the problems we had in getting the chair lift prior to installation. Our order had gotten lost, and until high level intervention, no one was working to find our order. The sales person that helped get order started was of no help.

I placed my order in May and I'm still waiting for installation to be completed. The installation technician, Paul Monte seem only semi adept at making e xcuses. He can't even remember his own lies.My advice would be if you find out that Paul Monte is doing your installation, cancel your order

This review is regarding the customer service/sales rep (Timothy Worley) only. Unfortunately my nephew who passed away from brain cancer never had the opportunity to use your product. Since I had to return the uncut, still in six boxes stair lifts, Timothy Worley was negligent in responding back to me to the extent that I had to ask assistance from his supervisor. When I was finally provided with the much needed return authorization number, Timothy Worley gave me misleading information on returning via FedEx. Also, Timothy Worley's supervisor stated that under this circumstance, the 15% restocking fee would be waived but Timothy Worley was going to charge the 15% restocking fee. Hopefully, Amerglide has customer/sales reps that are professional, competent and some semblance of sympathy in their jobs because my experience was an extreme opposite. Update response to your reply: Thank you for your prompt reply to my review but your comment regarding a custom project is in error. In your reply you indicated that "this was a custom project in which the rails had already been cut to your specified measurements." However, this was a 'cut on site' project which I stated in my review denoting uncut,unopened six boxes. Again, not a custom project which is why the restocking fee was waived and was told the measurement fee will be refunded.

Although I received my batteries with no problem, it's now been a week since I requested service and I haven't heard anything from them.

We had a issue with the Stair Lift and I called and called and called for support and no one called us back. We did not even have your Stair Lift for 6 months and we had an issue, which we can understand that things do happen, we just wish that someone called back. We had to hire someone to come to our home who did not know your product and could not do anything to help, but charge us a service fee. We finally had a friend look at it for us and was able to resolve our issue. However, this is unacceptable. We paid for the Stair Lift up front and when it was delivered February 2020, the installation person had the flu and could not install it. Finally after 3 more weeks, some one told us that a company from a different state would come to our house and install the Stair Lift. They were here from 9 AM to 6:30 PM because the shipment from your company was missing parts. We checked the Better Business Bureau in Connecticut and they rated AmeriGlide as being a great company. We wish this was the case.

this is the worst company i have ever delt

Well, the unit came and all the parts were there but the manual for installation did not match the model purchased even though it said it was the same model. The person installing ot for me viewed the on line video which was no help at all. He had to make MANY calls to your company and it took a few days to get everything working as it should be. We tried to contact a service person in our area and no such person exists. I am very disappointed with your advertised service however, the salesman I purchased the unit from finally did guide us to an individual who advised us with the installation. Thanks TJ. I am crossing my fingers that the unit which is much needed continues to work.My husband is on hospice and I don't need any extra stressors to deal with.