AmeriGas PropaneReviews of amerigas.com

Problems on the AmeriGas website caused a duplication of a $1200 payment. We have been put on terminal hold or just cut off five (5) different times. Four days ago, they said they would cancel the duplicate payment but did not and now it has been taken out of our bank account. They cannot/will not give me a definitive day when I will get the money back into my account. They twice put us on 45 minute holds and never came back on line. Three (3) times they said they would be right back on line and just cut us off. April 11, 2023 update: After three more attempts to get the duplicate payment refunded to no avail, we reported the charge to our bank as fraudulent as we need to get the $1206 back. Next call is to the California Department of Justice.

I was charged $4.99 per gallon. Double the price other companies were charging. So I canceled and switched to another company. It took 3 phone calls and over a month for them to cancel my account and pickup the tank. Then I got a cancel fee and pickup fee for another $317.98. The tank they picked up had more than quarter tank still in it. They said it was empty so I wouldn't be receiving any credit. I would NOT RECOMMEND USING THIS COMPANY FOR YOUR PROPANE NEEDS!!!!!! Any other company out there will be at least 50% less than what they charge. I wish I knew this before using them.

Such a chaotic company! 4 calls the day of purchase just to get proof I made the purchase. I was told, as I looked at the withdrawal from my credit card, that I had not made a purchase. I guess, there’s no way to verify for sure if 200 gallons are put in except for the gauge on the truck. Who knows if it’s accurate. They missed delivery Tuesday, no show no call. They tried to come Friday after scheduling for Monday. They Called Monday morning and asked if “even though you’re scheduled for Tuesday can we bring it today?” Told her it was scheduled for today. Then I get a voice mail after delivery advising me of a propane delivery coming tomorrow 😵‍💫 8 phone calls, 3 supervisors, 4 phillipino cust serv reps and a partridge in a pear tree. I was told by Shawna, a “customer advocacy specialist” that I would be comped for my troubles. I lost wages the day of the no show. Right! Still waiting for that comp ma’am……

File all your complaints with the attorney Generals office. Its the only way things get done. I cant imagine a company with 90 % negative complaints. And i know about oversees customer service. Every damn company in the states cant hire Americans. The companies get away from pay high dollar medical. Its terrible these companies to get one dollar more shifts their answering service oversees. Look outside the circle and find another company in another town or county.

Worst company to get gas from. The customer service is terrible. They can't even hit their timeframe that they set for themselves. You call the number to get customer support and they don't even know anything about the delivery. They will let your tank run dry before getting to you in time.

Drivers frequently causing accidents

Waited over 3 hours for my scheduled site survey. Scheduled for 7 to 9 am. Gave up at 1030. Tried several numbers that I had used and none worked. Went to internet search and got them. No apology just said they shouldn't have scheduled for 2 hours. Should have been 8. Like I would sit there at a construction site for 8 hours. Saw reviews on this site and I'll just get it somewhere else.

Received call we had a madatory safety check at our home. Call and advised didnt request nor want this check. Was told it was madatory. Waited on rep, he arrived and he said, do you know why I'm here? Told him I was told it was a mandatory check. He said, for what? Told him didnt know, we tried to cancel and they wouldnt let us. Shrugged his shoulders and left. Just received a bill for $289.99 for this "service"