Valdine
Bike was pictured having Shimano Deore …
Bike was pictured having Shimano Deore crankset and was main reason I bought bike. Got bike in and it had different crankset than pictures. I guess that's no big deal to some but I bought bike based on pictures. Kind of disappointed.
Response from Americas Bike CompanyAug 31, 2017
Hey Valdine, After looking into the component spec vs image shown there was indeed a discrepancy(which we have fixed). The image showed Deore but the component spec sheet showed All-Tera for the crankset. We want to stand behind our product and our service even when mix-ups like this happen. We have issued you a partial refund for the mix-up. The All-Tera crank will work great for your bike but should you decide to make the switch this refund will help you out. We deeply apologize for this error and hope that we can earn your business again in the future. Thank you, Nik