Americas Bike Company Reviews | Read Customer Reviews of americasbikecompany.com

Americas Bike CompanyReviews of americasbikecompany.com

4.6414 reviews
Bicycles
29219 Juba Road, Valley Center, California

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Americas Bike Company

About Americas Bike Company

We deliver personal customer service over the phone or email to make sure that you get the right bike for what you're looking to do. Don't know what size you need? Our experienced team makes sure that the size is correct and also makes sure that you get any accessories that you are looking for to make your riding experience perfect with everything that you will need. All bikes shipped from our facility are inspected by our mechanics to make sure that you receive a bike in great working order. Our inspection also activates your FULL warranty without having to take the bike to a licenced dealer for final assembly. When you call in, there are no long option menus to reach a real person. When we pick up you'll talk to a real cyclist right here in the San Diego California.We're all bike people here with years of knowledge, experience, and a love for riding.We hope to get you on your next best bike soon!-Nik(Owner)

Americas Bike Company (americasbikecompany.com) has 414 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: americasbikecompany.com
Website: americasbikecompany.com
Category: Bicycles
Location: Valley Center, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 7% of reviews.
Latest: Most recent review: December 2025.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Americas Bike Company reviews

Showing 13 reviews with 2 stars · Clear filters

Tracy
Aug 20, 2018
Don't buy from here
The price was right, but the shipping is messed up. Placed the order 15 days ago and it got sent to the wrong place and now I don't even know where it is or when it will get to me.
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Michael S.
Aug 14, 2018
Not the greatest experience
Not the greatest experience. I had to to spend more time and effort tracking down my bike. I was sent the wrong tracking number , then the bike wasnt delivered because of something, which I never was told what happened. The customer service there were nice, but really did not do much. They made promises to make it right and still waiting on that. The bike is great, no complaint there, not sure I would order through this company again.
Response from Americas Bike CompanyAug 14, 2018
Hey Michael, I agree that this was not our best performance as far as getting you your bike quickly. This particular bike was drop shipped directly from Diamondback's warehouse and along the way suffered damage in transit. As we were not the official "shipper" on the bike we were not notified that this occurred. Once we discovered what had happened we shipped out a brand new bike. We apologize for this additional delay and will be offering you a partial refund for the issue. We hope to earn your business again in the future. Thank you, Nik
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Dawn
Nov 4, 2017
They got my money - I got an unusable bike!
The bike has something wrong with the middle gears as if the brakes are applied, but they're not - I checked. They want me to have it repaired at their cost, but if I wanted a used bike I would have bought one. The person who can make the return happen won't call me back! Even though I sent them everything they asked for - including pictures. I'm calling America's Bike Co again today. If I do not get results, I will be contacting the better busineas bureau.
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MG
Sep 14, 2017
I still haven't received my order...
I still haven't received my order...
Response from Americas Bike CompanySep 14, 2017
Hey Megan, Yes, for some reason your order was held up at one of the FedEx terminal hubs on its way over to you. Unfortunately, we did not get notified of this delay until just recently. We have pushed the order along and it will be arriving to you within 2 days. We are also sending you an additional free gift for your delays on this order. We understand that your bicycle is your method of transportation and we sincerely apologize for this delay. We hope to earn your business again in the future. Thank you, Nik
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Michael
Dec 24, 2016
After paying for item I was told it was out of stock
I ordered the so Cal flyer which was in stock online. I was charged 437 dollars for the bike and received an email that it would be shipping... After 4 days I received an email saying that the item was out of stock and to pick another item or be refunded... Being so close to Christmas I wound up getting a more expensive bike from another site... Had I not been charged and then refunded which they said would be instant, but it wasn't it wouldn't have been so bad... I liked the people I felt with but they should be a little more on top of the orders. They stated a bunch of people ordered bike within same hour which I find hard to believe when there's a counter on the site stating how many are in stock.
Response from Americas Bike CompanyDec 28, 2016
Hey Michael, Yes this item was extremely popular and our system simply could not handle the wave of sales. Our system updates at the end of every business day which is why sales were allowed to pass through even though we did sell out. We issued the full PayPal refund the day after we reported the error. We sincerely apologize again for the errors in our system and the delay in getting back to you. The holidays always seem to slow things down just a bit. We hope that we can earn your business again in the future. Thank you, Nik
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