America's Best Contacts & EyeglassesReviews of americasbest.com

For some strange reason.....you're apparently in a pissing contest with WalMart, yes? Who the hell doesn't take Blue Cross and Blue Shield? Your company is disappointing and the workers shouldn't have to bear the brunt of that pissing contest. Get your sh*t together.

I have purchased glasses from y’all for over 20 years. I went several months back and got 2 pair from the store on Prien lake rd in lake Charles. I got a scratch on a lens an went in to get a new lens. They told me I Me my glasses were safety glasses and would have to buy a whole new st of glasses because y’all can’t change one lens. I’m almost 70 years old I was not told that these were safety glasses an could not exchange r b fixes. I don’t need safety glasses an should have been told this. I’m very disappointed an now I have a pair of glasses with a big scratch that I can barely wear. I was offered to buy a whole new pair instead. So I have glasses with a big scratch. I have never wrote a review on anything in my life but this time I needed to. Vaughn Richard 2/17/1957. 337-540-8104. Thank you THE LADYS THERE WERE VERY NICE AN SAID THAT WAS POLICY

I was told the took my insurance, so I took the day off for my appointment. Ince I showed up I was informed they do NOT take Cigna insurance. This has to be the most incompetent business Ive dealth with and Im 55 years old.

My insurance company told me that I have 0 copays. But when I get to americas best they charge a 20.00 fee for retinal exam and 50.00 fitting fee that are both unnecessary but they will not see you unless you pay these. They take it from my 100.00 allowance. This is theft by deception in my point of view. If the exams are paid by insurance then How do they mandate exams that are not needed. What is the point of insurance if these companies find ways to still make you pay. I’m disabled and cannot work so this is effing bulls/)7

The doctor was rude and he didn’t look like he know what he was doing. The doctor’s name was Thomas Wagner. I wouldn’t suggest going to him. Everybody else was polite.

My family and I have been loyal customers of America's Best Contacts & Eyeglasses on Westheimer and Dairy Ashford area for over 10 years. My family trusted them, including my late father who also got his glasses from there. However, my experience over the past two years has been deeply disappointing. I received incorrect prescription glasses repeatedly, and what struck me most was the utter lack of accountability or empathy. Despite my loyalty, there was no apology or acknowledgement of the mistake from anyone in the store. It felt as though it was just another transaction, a piece of furniture in a business that has forgotten the value of its customers. After almost about a month, I finally received a voicemail suggesting I come in for a refund, but it felt hollow- like a mere formality rather than a genuine effort to make things right. This experience has left me feeling disheartened and unappreciated. It's a stark reminder that those who contribute to a business's success can often be overlooked and treated poorly. If I could give a 0-star rating, I would. For anyone considering this store, I urge you to be cautious and fully understand your rights as a consumer. You deserve to be treated with respect and care, something that seems to be lacking here.

After waiting almost 2 weeks I get my glasses home and they're supposed to turn to sunglasses when you go outside they don't so I don't know what I got from them. This is the Bethlehem Georgia location

If I can give a zero review I would, do not waste your time buying frames at Americas Best. The quality of the frames are awful, the lenses got scratched less than 3 months. I kept them in the case, used the provided cloth and they still got scratched. My husband bought his from $39 glasses.com and throws them, uses his shirt to clean them and they are like new. Zero scratches. And yes I have the anti scratch coating on my AB glasses as does my husband from $39glasses. This happened even paying extra for the scratch resistant. I went over to complain to the store no help at all. They finally agreed to replace my lenses with my warranty only. I went in again because the leg of the frame came off due to the screw backing out. This happened multiple times. And the only thing they did was give me a document to a third party company called Fast fix a coupon they keep behind the desk. The irony is that my husbands glasses came with the repair tool to fix the frame screws yet he does not need it. Lucky for me I was able to use the $39 glasses tool to fix the America Best frame. this must happen a lot. AB has NOW sent me a notice after the fact saying there was an error in the insurance claim and they want more money. This is absurd. Shop $39 glasses. My husband has used them 7-8 times and the one time he had an issue (a finger print between the lens and the protective coating) all they asked for was a picture showing the PRINT. He do and they made him brand new glasses and sent them. And…he got to keep the ones with the print. Best back up glasses ever AND the best service. Stay away