America's Best Contacts & EyeglassesReviews of americasbest.com

My husband went in for an eye exam a week ago at the Depew New York location (losson and transit). After the eye exam and picking out glasses. They took all his information and credit card and then said, just to let you know our system is down. We will contact you by the end of the day to let you know your glasses and card have been processed. We heard NOTHING. We gave them time and waited until next week to contact them. The following Tuesday we tried to call, no answer. My husband went down there. Girls sitting behind the counter playing with their cell phones chugging ice coffee. No greetings. No, can I help you. My husband asked for a copy of his prescription. They said the system was down. He was told there was nothing more they could provide. My husband offered cash for the prescription. They could not process that either because their system was down. My husband left with no answers and empty handed. My husband recently had retinal detachment surgery. The last 4 months has been hell. He almost lost his eye sight. It's literally been hell with multiple invasive surgery's. All he needed was a simple pair of glasses for his new sensitive eye balls. We really could not wait a month for a pair of glasses. We returned today (week later). Asked for a copy if prescription. It took them 15mins. To find it. We were lucky to get the prescription. I brought cash ready to pay. We asked to cancel the glasses order. We only got a verbal receipt???? I asked to have it placed in writing. She replied, I can not do that. The system is down right now. She started to smirk and became very confrontational. I told her I didn't trust that she wouldn't charge our credit card for the glasses. She couldn't believe I didn't trust her. I said, of course I don't trust you! You don't tell your customers when they walk through the door...oh, hey our system is down so GOOD LUCK! by the way, all the girls behind the counter are too busy playing on their cellphones. We are incapable of giving you a receipt because our system is down. She wouldn't even let us look at the paper with my husbands order on it! Why??????? This is not top secret! This is my husbands personal information! She refused to remove the eye glass price. She refused to let me see the order. She refused to let me pay in cash for the prescription. She refused to give me a receipt. I pointed out to her that I could clearly still see the visible charge for the glasses. Finally! Finally! After I pointed it out she THEN crossed out the glasses cost on the order. Other customers were coming in asking about their order. Sorry, our system is down

Simply awful. Cheap lenses that scratch easily even with anti-scratch coating, the progressive lenses they offer are the worst I have ever had, with a very narrow channel of vision that distorts midway from center. The staff is unknowledgeable and doesn't even note the center of your eye as is done at private optometrist or even Costco. Staff doesn't know what size frame is best for the strength of your prescription. Staff is RUDE. Even with insurance, if you need progressives and thin lenses, you will pay at least $150 to $225 for your glasses! Better to use Target, Costco or a private optometrist!

SHOULD BE CALLED AMERICANS WORST, GIRL AT DICKSON CITY STORE WAS SOOO RUDE AND NON CAREING,COULD CARE LESS ABOUT BEING HELPFUL, VERY BAD EXPERIENCE, WHEN IT WAS MY WIFES TURN SHE OPT TO GO ELSE WHERE. WE ARE SEVENTY YEARS OLD.

Should be renamed, America's Best Scam, nuff said.

I paid $99 for a contact lens exam. They told me that with their exam, I had to try their house brand of contacts. They were uncomfortable and my vision wasn’t improved. I brought all of their starter items back and asked for a copy of my exam results. They stated that I couldn’t have the results of my exam until I came back for another exam. After a heated conversation, they offered to repay my $99. This is at best crummy customer care and very probably illegal!!

Insurance scam! Don’t trust them if they say they take your insurance. They were listed on my insurances website and I called to double check and they said yes. Only to finish my eye exam and be told that they don’t take my version of the insurance and got hit with a bill I didn’t anticipate paying. Now I’m stuck dealing with a process just so I can get my prescription and take it elsewhere.

just now I showed up to my apt on time yet they helped 3 people that came in after me first, then I wait 45 minutes before I got seen for the pre exam. Apparently I had a Tele doc apt not that I had a choice but after waiting an additional 30 minutes they tell me they are having tech issues and tell me they need to reschedule me. I live 1 hr away and the on site eye doc refused to finish my exam, this is completely unacceptable to me but they are just rude and basically tell me too bad. I had to get my eye exam from lenscrafters instead. And when I called corporate they basically told me to f***off and won't give me the number or name of their supervisors. HORRIBLY RUN COMPANY FILLED WITH INCOMPETENT IDJITS WITH NO ACTUAL CARE ABOUT THEIR CUSTOMERS. DONT GO HERE LENSCRAFTERS AT LEAST GIVES GOOD CUSTOMER SERVICE

UPDATE 11/4/20: REACHED OUT TO NANCY ONE WEEK AGO AS PER BELOW AND......JUST MORE CRICKETS. WHAT A SCAM. A $80 LESSON LEARNED. I WILL NEVER COME HERE AGAIN! THIS IS NOT THE PROFESSIONAL OPERATION OF THE PAST! NEW READING AND DISTANCE RX WERE MOST DEFINITELY NOT PRODUCED TO IMPROVE MY *VISUAL ACUITY* - THE LITERAL ENTIRE PURPOSE OF PATRONIZING THIS PLACE! READING AND DISTANCE WRONG! TERRIBLE CUSTOMER SERVICE, I.E., RECEPTION WAS RUDE, CURT, UNPROFESSIONAL AND ALSO I WAS BLATANTLY PASSED OVER BY A TECH GIRL WHO WAITING FOR THE GUY BEHIND ME DURING THE WHOLE PROCESS AND EXITING HIS EXAM AFTER ME TO SELECT HIS FRAMES, WHILE I WAITED, HAVING ALREADY SELECTED MINE. AS I HAD OPENLY EXPRESSED MY DESIRE TO GET OUT OF THERE ASAP (HAVING CHOSEN MY FRAMES BEFORE MY EXAM TO EXPEDITE THIS DESIRE). THIS SCREAMS BAD MANAGEMENT! BUT MORE IMPORTANTLY, I SPENT $80 OF HARD TO COME BY $$$ FOR 2 PAIR OF GLASSES ONLY ONE OF WHICH PROVIDES CLEAR SIGHT FOR ABOUT 2-3 HOURS IN THE MORNING. NOT WORTH $80 AND STILL NOT ABLE TO SEE PROPERLY FOR THE OTHER 21 HOURS PER DAY! THE READING GLASSES ARE A DIZZYING JOKE, WITH ONE CLEAR LENS AND THE OTHER CREATING A DOUBLE VISION EFFECT! AFTER A HUGE WASTE OF TIME AND ENERGY, THEY WANT ME TO RETURN FOR A FOURTH TIME. JUST.......NO! YOU DONT KNOW WHAT YOU'RE DOING! GIVE ME MY MONEY BACK! AND OF COURSE ALL I GET IS CRICKETS!