America's Best Contacts & EyeglassesReviews of americasbest.com

I bought 2 pairs of glasses at W Melbourne FL on 7/8/22. Never told that the lenses were plastic. Within 2 months they are already scratched. Yes, I keep them in case when not in use. The sunglasses are worse, I cannot read signs when driving. My eyes had a hard time adjusting so now I wear my LensCrafters glasses which have glass lenses even though they are old they are certainly better than these. Over $500 out the window.

One of the worst places to work, not alone purchase glasses and contacts. Orders incorrect, customer service sucks. Sadly, the poor service is from the employees who have been with the company for years. What type of examples are being set for the new employees??????? Corporate should really investigate the 7000 Forest Avenue location in Richmond VA, it's a very tense environment. There's this old lady who works there, Lyneer, OMG simply unbelievable someone as old as this lady with such a negative attitude, rude and laughs out loud like a witch, simply insane. The store manager, the guy with white hair another nut case. Never knows what's going on, can never get him on the phone to handle customer complaints, never at work always off or scheduled to leave early. What's the point of being a manager if your never at work to oversee the company or job you manage? Corporate Office, if your reading this review, you need to check on the company you represent!!!!! Don't be lazy, get off your assess and go see what's going on!!!!!!

As someone who is an eyewear consultant, this place does not train its employees well. Ordering in-store or online will always be a hassle. It seems as though they are trained to only sell and not provide ACTUAL information. They do not understand nor abide by proper HIPPA guidelines. And their lab is an embarrassment. The amount of errors on any order is not worth your money. I advise you all, to look elsewhere, please.

The optometrist at this location in Spring Valley, New York, Daniel Gordon, O.D. is a very rude, incompetent and negligent person. He prescribed a set of glass that had worse vision than the glasses worn by my 93 year old father. The actions of Daniel Gordon, O.D. with my father John Puthumana, a 93 year old person is totally elder abuse. I intend to file a complaint against America's Best and this incompetent, rude and negligent optometrist that works for America's Best, with the New York State Attorney Generals Office, New York State Department of Health as well as New York State Department of Social Services for this poor treatment of my elderly 93 year old father. I hope that your office will speak to this incompetent, rude and negligent optometrist who works for you , so that other patients do not have to go through this same embarrassing and hurtful experience. I look forward to hearing from you and the actions taken by you regarding this matter. Please advise. Sincerely Jimmy Puthumana

I was drawn in by the 2 pairs of bifocals and wye exam for 99.99. Well everything was going great till the measuring of the glasses. Somehow the price went from 99.99 to 200 something because of the "special" type of progressive lenses. Complete crap. This is the first place I have ever seen charge for progressives like this. We decided on the "middle of the line" quality the girl claimed would be around 200 something. We were getting glasses for my 75yr old mother. We asked for a copy of the script. We chatted about getting a back up pair online just in case. The girl never went over what was entered or what we were getting. She charged us for their top quality progressives. That was NOT what we all agreed on. I paid and reviewed the order when I got home to see why it was 388.95. We went in for 99.99 exam and 2 pairs of progressives. We have to wait 2 weeks for the glasses to come in. The 2 women that were helping to measure and size her were talking crap about her selections. They were outright rude. This was our first time going there and our last. I am fuming mad over the bait and switch. I could have gotten better care spent less if we went to Walmart.

The crew here is under trained. No explanation to anything and nobody cared to tell me what was going on. I had to call cooperate to get a clear explanation to the procedure. Additionally, there was not a DR available which was not communicated clearly online, during text questionnaire, or at check in. Tech was too relaxed with me, cursing was part of the conversation as if we were hanging out and not at a place of business. I informed about online exam when I was taken back to the room. I told here that I was ok with it even though I had questions. Some how I ended up back at front desk and exam canceled. No real explanation. This is considered a Dr office where people expect a certain level of explanation and customer service above that of the every retail store. Need to retrain on customer etiquette and communication. Talking clearly and giving complete, concise, and accurate information that is parallel to the current situation. No allowing the customer to leave confused because of one associate not being able to explain. Another associate (manager) should have been called and No cursing..

Decided to try America's Best (Pompano Citi Centre, Pompano Beach, FL) last month after my Target Optical exam b/c they didn't have anything I liked (they didn't tell me they make glasses from frames not purchased there. I mention this as it becomes relevant for this review). I found a pair I liked and handed the script to the worker who was assisting me. She then hands me off to her manager to complete my purchase. It struck me odd. It's eye glasses, not a car dealership. I sit with the manager and she is inputting my script. She added all the expensive options I never asked for. It was nearly $400 without the frame and with only a small allowance from VSP because I learned later, it's out of network. I had to haggle and get it down to $209. I paid for my order and immediately had a sinking feeling something was "off". 6 days later, my glasses are in. I go pick them up. I oddly cannot see out of them. I thought it was due to wearing the old pair all day. I told the staff member I will test them out and come back if there's issues. Get home, still can't see. The lenses are convex and my peripheral vision is distorted with a fish eye lens effect. I cannot see far nor near at all. Nothing is sharp. It's as if I'm wearing a 10 year old pair. These are giving me a ton of eye pain. I put back my old glasses on and put away the new ones. A couple of weeks later, I first go to Target to have them check the prescription in the new pair. They check out, so I go back to America's best to address my issues. They ask me to dig up the material used on my old pair. It's not relevant and sidestepping the issue that the glasses are unusable. Go back two days later and deal with the manager. She blames the script and said I needed my eyes reexamined. I balked and explained the script isn't wrong, it's the lenses that were not done correctly. She takes both my new pair and my current pair. Says the issue is on the doctor. Right axis is 140 compared to 120 on the old pair and blamed the difference instead of the poor lens shape. She would only have them remade using my 2 year old script. I left, went to Target to obtain the old script. I had to wait a day to go back to America's Best (they are closed Sundays. After reading a ton of reviews, I learned there's a ton of negative reviews on poor progressive lens quality and issues where America's Best would not refund. I decided to ask for a refund. I was at the 30 day mark. I go back yesterday and thankfully, the manager was not there, the girl who served me the last 3 visits was there and picked up the conversation where we left off. I advised it made zero sense to remake them using my old script. I purchased a new frame (same style) and had Target swap out the lenses as the other frame was partially broken. I already paid for a frame on top of the new pair with lenses. I asked to be refunded. She obliged. She wasn't thrilled, but processed it. I am dead certain that if the manager was there, I would have been denied. Lesson learned. Now that I know Target Optical can make glasses from any frame I bring in, I will stick with them. Their progressive lenses are the best I've used. Sharp images, sturdy lenses that do not scratch or scuff and these are the standard lenses. I will never do business with America's Best again and it would be wise for you to go elsewhere. I am certain that they will keep the funds from the claim filed with VSP, so I am screwed out of my eyeglasses for this benefit year. Despite being refunded my out of pocket cost, I still was cheated.

LAST UPDATE Took 2 weeks to get a Saturday appointment at Costco on Beardsley, Dr. Joseph Olish. Yes he's that in demand, excellent experience. A wonderful breath of fresh air. Performed all the checks, more than America's Best and gave me a prescription for my near/far contacts and for glasses as a backup. Very personable and informative. America's Worst never again. UPDATE We're back from our trip, had many problems due to not being able to see close while driving in a foreign country on the other side of the road. Often a threat to our safety. Can't whip out cheaters to look at the console while driving. YOUR EYESIGHT IS EVERYTHING. There are so many other places to get your eyes checked, use another vendor, the customer service at this location is bad, at least in my experience. Still no feed back from them. Do yourself a favor use someone else. Read the other one star reviews. MY EXPERIENCE Special needs, personal requests, avoid this location. Take the time to read the one star reviews. I wanted to get the same contacts as I had before. The doctor wouldn't give me the same contacts. He said he can order them but wouldn't give me the near and far prescription that I am used to and have worn for over 30 years. I told him I was out of contacts and leaving the country on vacation, our flight leaves next week for New Zealand, please give me the prescription and I'll go to Costco and buy the contacts. Wouldn't do it, gave me a sample of contacts that are both for distance and a prescription for glasses told me to come back in two weeks. I haven't worn glasses for the past 40 years. I pleaded with him for the contacts prescription, he became indignant and said no. His name is Doctor Abe Ibrahim There are no certificates displayed in the establishment with his name on them. I asked to see his credentials and they have nothing available. I'm sorry, I'm so upset, he could have helped but chose not to. I'm going to have to find another doctor to get contacts for our trip. Anyone with experience with this doctor please express yourself.