America's Best Contacts & EyeglassesReviews of americasbest.com

A simple eye test and an order for glasses was a complete nightmare. Initially the Dr. at the Acworth, GA location gave me a wrong prescription for my lenses. Upon advising the staff of the issue, I was told by both the manager and the prescribing Dr. to keep wearing the​ two pair of​ glasses for two weeks. I refused to do so because the glasses were giving me a headache as well as making me dizzy​,​ so I demanded​ that​ another appointment be made to correct the problem. An appointment was set up with another Dr​.​ at the location, however, the evening prior to my re-exam I received a text message saying that my appointment had been cancelled. The next morning I called to see why and was told that the Dr. I was scheduled to see walked out. Unfortunately, there wasn't another Dr. to see other than the original one that gave the wrong prescription. I ended up speaking to the District Manager and going to the Barrett Parkway location to get a resolution. Overall, it took six (6) attempts to get my lenses right and during the process it seemed that only the District Manager and the Location Manager at Barrett were the only employees that cared​ about the situation. The Acworth location manager is condescending and overbearing​, he didn't return calls, or follow up on calls he told the Barrett Parkway Manager that he would make to me regarding an adjustment for the inconvenience​. Sadly, it took from Oct. 19th, 2022 to Jan 7th, 2023 and much time and effort on my part to chase the issue and get the issue resolved. I DO NOT recommend America's Best after my ordeal for the past few months for something that should have only taken less than 14 days.

Horrible experience with America's best McKinney Craig Rd McKinney they are very rude, unprofessional and I'm starting to believe there's no one in charge at that location can't even get a straight answer on when my glasses that I've paid for almost 3 weeks ago will be arriving. Left me on hold for 15 minutes and I had to call back and got the same jive guy that left me on hold the first time and he had the nerve to act like I was pestering him. Don't go there and they lie about the pricing.

I went in at a Colorado Springs location paid them for a contact prescription. They promised me trail pair and then after the fact told me that I wouldn’t get them till 38 days later!!! BS company I will stick with Target.

Terrible exam and glasses. Haven’t been able to see well since trying Americas best for the first (and last) time. I went to another eye doctor a couple months later so I could see again. Americas best would not take the glasses back or stand behind their services. Doctor and staff were very fast paced to the point of get you in and out rather than focusing on the quality of service. Typical franchise type service.

Bottom line, I spent $400 which included an eye exam and 2 pairs of glasses (1 computer and 1 distance). The distance glasses don't work for driving. I can't read road signs that are more than 30 feet away (just too blurry). I took the glasses back, and they couldn't do anything for me because 30 days had past since the eye exam. I complained to the main office, and here's the email I sent. Hello, I got new glasses from the Petaluma store, and the prescription was wrong. The glasses work well for close range (up to 30 feet), but things are blurry longer distance particularly for road signs. I went back to the store to explain my situation, and was told there's only a 30 day warranty. The optometrist required a face mask during the entire exam, and her equipment fogged up from my breathing, so I would have to hold my breath at times. I felt rushed through the exam, and feel that's the reason why the prescription was wrong. I'm now having to take a $400 loss and will be going to another optometrist. Needless to say, I'm greatly disappointed with my experience at the Petaluma America's Best store.

Trash company. I've had the same prescription in both eyes my whole life and this idiot lowered the prescription for each eye so I had to buy two different boxes. Pathetic way to make extra money, enjoy your $120 for the exam I'm not buying the lenses, going somewhere else. On top of that, I have to wait two weeks for the lenses. You ordered them for nothing, because I'm not buying them. Going to get an exam at Walmart.

August 2022-I have never in my entire life experienced the worst customer service ever but at this location! The manager is a, excuse my french (HORRID)!!! I can only image what the employees are going through while working for this horrible person! This is my first time ever using this company to get my eye exam, glasses & contacts. This is also the last time in life that I use this company again! Out of the 30 years that I have used contacts & glasses I have never heard of anyone forcing someone to use a specific brand of contacts just because they used one as a trial pair! Again as a trial pair! I also stated while at my appointment that I am used to one brand (ACUVUE 2) and that I am happy with this specific brand! The staff stated they didn't have it in stock so I used the Softmed brand as a trial! Once my order came in for my glasses I picked them up at this store location, mind you the atmosphere/Vibe in this store seemed very divided & weird anyway! While speaking with the nice African American lady there, she should be promoted to management ASAP & boot the current manager out! She was very helpful when I asked to get my contact prescription written out or emailed to me so that I can order my own contacts, on my own time! She wrote it on the script pad but I noticed the brand name Softmed was at the bottom but didn’t think that I would have a problem. I also noticed while she was helping me, the manager of this store was close by kinda eyeing and over looking our interaction as well, which made me feel like he is a problem to work with! Corporate should interview all employees at this location as well to get what their experience is with that manager and I can put my money on the fact that he is a horrible person to most of them if he treats customers this way! So fast forward to present day October 12, 2022, I finally order my contacts online and the company still came America’s Best to verify the script. The company emailed me not even 1 hour late stating they spoke with the manager and he stated that the ACUVUE 2 is not a valid script and the company couldn’t not order this for me! Oh!, what a big inconvenience this is for me as the paying customer! Once again, I have done this for 30 years and have never had a company contact me stating they cannot go on with my order due to my script being invalid! Once again! FIRE this manager ASAP!!!!!! I will be posting this to all social medias and outlets worldwide letting all customers know how we are treated as PAYING customers!

!!!!THIEVES!!!They made the glasses wrong twice. The prescription was so WRONG it was Painful to wear. on top of that they insist on stealing a 100$ of the refund. there adds are complete fraud! tripple what they say to get you in the door! the girl at the counter could not even work her computer. !!!THIEVES!!!