America's Best Contacts & EyeglassesReviews of americasbest.com

My wife had a bad experience with Lasik Plus, and needed glasses to get her through the next 5 weeks until the corrective lasik procedure could be scheduled. The plan was to get the frames, then go to a store that made lenses in about 1 hour because she was nauseated due to the poor vision. She found a set of frames that she liked at "America's Best" stores, but none were in stock at that location. After waiting in line at that place, I was told that another one about 10 miles away (Southlake, Tx) did have them and they would be waiting for us, so I went there. I was asked to have a seat. After about 10 minutes, I flagged down the person behind the counter. She took the glasses out of the drawer and put them at the back of the line behind a couple of other people that came in well after I did. I was told to go to the waiting room. 46 minutes later, I went back up front and communicated my disappointment at the Excessive Wait. Though they were not that busy, the excuse was being short staffed. She looked through the bin that held the folders that represented the few waiting people and their place in line, and said I was next in line. The store manager was the next person free for me to pay for the frames, so I sat down across the desk from her. She did not say a word, got up, and chose what appeared to be the folder behind mine in the bin, called the people from the waiting room, and had them sit at another table for her to wait on them, while leaving me sitting at the desk she had been working at. Either the woman l spoke with lied about me being next, or the manager blatantly took someone else ahead of me. In any event, 52 minutes into waiting to for a 2 to 4 minute task to pay for some frames, I was D-O-N-E. Even when they are not excessively busy, clearly they have too many customers to take care of in an efficient way. This experience made it too late for me to get the frames elsewhere and get to the 1 hour lens making place in time for them to make the lenses, since it was already 4PM. My wife will be nauseated for at least another day as a result. I will never darken the doors of any so called "America's Best" stores again under any circumstances. If this is the "Best" they can do, I don't need the frustration and wasted time, or to deal with overtly rude people or those that lie on her behalf. I don't believe in rewarding what is among the sorriest excuses of customer service that I have had in a very, very long time, and I hope you won't either. I will be spreading the word on this experience for quite some time to come.

DO NOT GO TO AMERICA’S BEST I went to America’s Best in Raleigh to have my glasses readjusted. I just spent $428 for glasses for my daughter. The person that assisted me broke my glasses. She glued them back together and said they would be ok. They’re not ok. The glue did not fix them. These are bifocals and cost a lot of money. I can’t wear them because the part broke is the part that rests on top of my ears. She was the store manager and she offered me no compensation. She offered NOTHING!

If you want to be treated with disrespect by people who don't care about eye vision or customer service, America's Best Contacts and Eyeglasses is the company for you.

My visit to the Montgomery Village, Md location has to be the worst customer service experience of my life. The experiences with the pre-screen and doctor were both fine but it all went very bad with an incredibly rude and entitled employee selling frames. The employee continually lied about pricing and couldn't explain the price breakdown for frames, lenses, extras, etc. The manager had to get involved and the employee basically called my minor daughter and me liars when we questioned the ever changing prices she gave us. The employee threw papers at us and stormed away. I decided to leave immediately and the manager slow rolled letting us pay for an exam and became incredibly rude. This is by no means the worst part of my visit to this location. I cannot give this location a low enough review.

Americas Best Eyecare is running a scam. They advertise a free eye exam and two pair of glasses for $79.99 but they dont tell you that price is for frames only until AFTER the exam. They tried to charge me $384 for two pair of reading glasses after my eye exam, and when I said No, they told me I had to pay $59.99 for the eye exam if I wasnt buying the glasses. I pulled out my phone, snapped a picture of my paperwork the doctor filled out, and said "I'm not paying for s**t. I came here for a free eye exam and two pair of glasses for $79.99. You're refusing to honor that so I'm leaving and you're not getting a penny from me. You're not trapping me in your scam. I just beat you at your own game. Have a good day, b***h." Then I left.

What a joke of a company that provides terrible customer service, complete waste of time, bought a $500 pair of glasses that they never could get right, so now I have a expensive paperweight, scheduled for contacts and lied about the virtual appointment. I could go on for days with all the negative experiences I’ve had with them, not wasting any more time

Not a good experience and I won't go back. They made my prescription way too strong. I thought maybe it was me, but each time I put on those glasses I knew something was wrong. I finally got the courage to go in and talk to them about it. The girls helping me were nice. The technician checked my prescription, and checked the glasses and said they were made wrong. But unfortunately, I was told by the manager, I waited too long to go back so they would not redo them for me. Though I shouldn't have waited almost 4 months, it was clearly their mistake, but they would not make an exception to make it right for me. Not going back.

January 24, 2023 My wife made an appointment with America’s Best Store #5613, store in Dickson City PA 18519. The appointment went well and she ordered glasses and was happy with the results. In October of 2022 my wife had an operation to reconstruct her eye tear ducts and for more than a month she was unable to wear contacts. The surgery went well and she was able to order contacts again after a period of convalescing. We spend the winter in Florida and decided to make an appointment with America’s best in St Augustine FL. After arriving at the store we were told the appointment was canceled because the doctor was unavailable. It was unprofessional that they did not contact us to tell us the appointment was cancelled but we live in a new world like that. We made another appointment for December 18th 2022. We attended the appointment and the exam was performed. However, my wife was told that they did not have a trial pair of contacts in stock and they would order them. The trial pair contacts took several weeks to arrive. When the contacts arrived they were the wrong strength. Why they were wrong we and they have no idea. We had to schedule another appointment with the doctor in St Augustine to resolve the issue. The appointment was set for January 24th 2023. When we arrived at the America’s Best store #5051 the doctor was not there again and we were told that we would have to make another appointment. Naturally we were upset; but again there was nothing we could do. We decided to call another America’s Best Store #5239 in Orange City Florida and were told that they had an appointment open in March 2023. We explained the situation and were told that there was nothing they could do. We were also told by Kelly, who claimed to be the manager that we would have to pay for a second eye exam if we made an appointment with them even though we paid America’s Best to become a so called club members and were entitled to free eye exams. Now after two and half months my wife does not have the ability to drive because of America’s Best people not providing the service we paid for. Kelly, the so called manager of the store in Orange FL was rude and displayed very poor management skills. It would be very hard for us not to tell anyone about this incident. We are aware we will not be able to gain anything by filing a complaint with the corporate office, but we hope we can help others to avoid this company called America’s best. We have placed a call to the corporate care center of America’s best and are hopeful that the issue will be handled. We realize it is hard to keep help so we understand that companies are scrapping the bottom to hire managers and supervisors as well as day to day workers. Please avoid this America’s Best Company. If they are the best we are in serious trouble. Gary & Sharon Mead