America's Best Contacts & EyeglassesReviews of americasbest.com

Do not buy glasses from them. The plastic coating comes off. Not good service at all.

errible customer service , they have me on speaker phone i could not hear her and they hang up on me i called 3 more times and they did not want to tell me price of a eye exam or even if they take my insurance...all they kept saying the make an apt. And they can do somethi g if my insurance it not covered.... Don not recomend this place..

There is a reason this company has such a low rating. I have used them before in another state and thought maybe they might be better here but i was wrong... there must be a condition of hiring that requires employees to master laziness and poor customer communications. This last experience at the Lakeland florida location, every time I went there, even when the store is hardly busy, most of the people are either bull shitting with each other or just sitting in front of a computer. I had to ask for assistance every time??? then then acted like i was bothering them. Plus, my order was a remake and it sat around the store for a week before the sent it back to the lab. I have learned my lesson. NO MORE, no matter how much more i have to pay. and the glasses were simply distance vision.

When I went to America’s best, I was prepared for the upsell what I wasn’t prepared for was the dishonesty. It took me approximately an hour to get the technician to tell me how I could get the $149.99 deal For the exam and two pairs of progresses. I did finally leave and successfully got the deal, but I had to fight for it and that’s ridiculous. I’ll never be going there again.

10 minute exam great. 1 1/2 hours to enter the paperwork into the system so I can buy glasses.Next day walk in to pay for said glasses. Price is higher then the nightbefore. Spend another 30 minutes and they cannot get the order in. Maybe if I speak to the manager they can figure it out in the morning. Lack of knowledge of your system. No organization. Lack of leadership present. Clearly have a bad reputation already

I had one of the worst experiences I have ever had in their establishment yesterday. Their technician (KIANA) was incredibly rude to me. She did not greet me when I walked in the room, she did not make eye contact, she acted like she was angry with me the entire time, and she did not explain the process to me at all. She then proceeded to become frustrated when I did not know what to do next. I find all of this very disturbing. She seems ill equipped to work with the public. I can't imagine they want that type of attitude representing their business? I am a business owner myself. I found all of this so disrespectful and rude. Deborah Stanton

Tried to fix eyeglass prescription twice and vision still poor. Refused to return my money.

Me and the wife got progressive glasses but they didn't work for us so we drove 1 hour to change then to regular glasses we were told they can take the glasses but can't send them in or give a refund with out a manager they said the manager will call mon no call so I called them they said there busy and would call back no call so I called next day they were very rude no sorry about that just call and ask if a manager is there once they got your money customer service go's out the door. To make a better business is easy treat people right you say your going to call back call back when a customer is upset be kind and understand simple. This store is in palm springs