America's Best Contacts & EyeglassesReviews of americasbest.com

AMERICAS BEST CONTACTS AND EYEGLASSES IN THE CHESAPEAKE BAY PLAZA IN BAILEYS CROSSROADS, VA. HAS REALLY GONE "DOWN HILL", LITERALLY!! WHEN IT COMES TO THE FRONT OF STORE STAFF/EMPLOYEES. I REALLY DON'T UNDERSTAND THE CRITERIA OR EXPERIENCE H.R./ THE HIRING MANAGER IS LOOKING FOR WHEN THEY INTERVIEWED AND HIRED THESE LADIES- THEY ALL LACK CUSTOMER SERVICE SKILLS, HAVE POOR COMMUNICATION SKILLS, SERIOUS RUDE ATTITUDES, POOR TELEPHONE ETIQUETTE, VERY LITTLE KNOWLEDGE IN REFERENCE TO WHAT THEIR JOB DESCRIPTION ENTAILS, EVERYONES CLOTHING APPEARANCE IS DISHEVELED/UNKEPT ... NO CARES FOR THEIR APPEARANCE. THIS IS MY 2ND TIME (EARLY 2023 1ST VISIT WAS GREAT) AS A PATIENT AT THIS PARTICULAR STORE BECAUSE MY 1ST VISIT WAS GREAT AS WELL AS THE PRICE/DEAL "FREE EXAM & 2 PAIRS OF GLASSES FOR $69.99 USD+TAXES. APPOINTMENT DATE 12/12/24 FREE EXAM WITH 2 GLASSES DEAL STATED PRICE WAS $69.99+TAXES MY TOTAL $143.95 I SUBMITTED MY REPEAT CUSTOMER COUPON FOR 10% OFF THAT I RECEIVED VIA USPS. WHEN SELINA TOTALED MY PRICE I WAS A LITTLE SHOCKED BUT, REFRAINED FROM AIRING MY CONCERN I HAD TO REMIND HER TWICE ABOUT SUBMITTING MY COUPON BECAUSE SHE WAS ON THE PHONE MOST OF THE TIME WHILE HELPING ME (I BELIEVE THE PHONE COVERSATION WAS A CUSTOMER THAT WAS MORE IMPORTANT THAN ME THE GUEST SHES ASSISTING THATS SITTING IN HER FACE) I PAID IN CASH AND SHE HANDED ME COINS & SAID "THANK YOU WITHIN 2 WEEKS YOUR GLASSES SHOULD BE READY & YOU WILL GET A CALL" IM LOOKING AT HER WAITING FOR MY $10 THAT GOES WITH THE COINS SHE HANDED ME!!! I STATED TO HER "WHERE'S THE REST OF MY MONEY SHE REPLIED "I REALLY WASNT TRYING TO STEAL YOUR MONEY, I PROMISE!" I THOUGHT THAT STATEMENT WAS ODD BECAUSE I NEVER IMPLIED SHE WAS STEALING MY $10 CHANGE.(GUILTY CONSCIOUS IS WHAT RAN ACROSS MY MIND) PICKED UP MY GLASSES ON DECEMBER 23,2024 THE VERY TIRED LOOKING PREGNANT RECEPTIONIST ASSISTED ME & HAD A HARD TIME FINDING MY 2ND PAIR OF GLASSES. SHE SEARCHED DRAW AFTER DRAW, BEHIND A CURTAIN, UNDER A DESK/ TABLE, BAGS IN DRAWERS AFTER ABOUT 10 MINUTES SHE FOUND THE SECOND PAIR OF GLASSES. I WAS HAPPY TO GET MY GLASSES....SO I THOUGHT! I ONLY USE GLASSES FOR READING. I STARTED HAVING STRANGE HEADACHES, FOREHEAD ACHES, WHEN I WOULD REMOVE THE GLASSES IT WOULD TAKE QUITE A BIT OF TIME FOR MY EYES TO GET RIGHT TO BE MORE THOROUGH -WHEN I REMOVE THE GLASSES EVERYTHING WOULD BE FUZZY AND IT WOULD TAKE 5+ MINUTES FOR MY EYES TO REFOCUS, WHILST THE HEADACHES WOULD LINGER FOR AWHILE, ALSO THE LENSES WERE QUITE THICK & CAUSED A FEELING OF HEAVINESS ON FACE MOSTLY THE BRIDGE OF MY NOSE. I REALIZED THE GLASSES IS WHATS CAUSING THE HEAD & FOREHEAD ACHES. I CALLED THAT STORE COUNTLESS TIMES FOR SEVERAL DAYS & NO ONE WOULD EVER ANSWER I FINALLY CONTACTED CORPORATE ON 1/17/25 AND SPOKE WITH SOMEONE & EXPLAINED THE ISSUESSHE STATED THAT I DEFINITELY NEED TO CONTACT THE STORE & GET A NEW PRESCRIPTION I REITERATED NO ONE ANSWERS THE PHONE SHE ATTEMPTED A CONFERENCE CALL & OF COURSE NO ONE ANSWERED FOR CORPORATE AS WELL. SHE ASSURED ME SHE IS PUTTING NOTES INTO THE SYSTEM ABOUT MY CALL TO CORPORATE AND THE ISSUES THAT NEED TO BE ADDRESSED. I WENT TO THE STORE ON 1/21/25 & TOLD THE RECEPTIONIST WHO BLATANTLY SHOWED HER LACK OF CONCERN. SELINA WALS OVER & STARTS YELLING OUT TO THE RECEPTIONIST "RECHECK, RECHECK, RECHECK" AND SHE PROCEEDED OUT THE FRONT DOOR. MIND YOU NEITHER LADIES GREETED ME UPON ENTERING STORE. THE RECEPTIONIST TOLD ME SHE JUST SCHEDULED ME AN APPOINTMENT WITH THE DOCTOR HAVE A SEAT IN THE BACK WAITING AREA & HE WILL CALL ME IN A FEW MINUTES. I ENTERED THE STORE AT 10:57 A.M. AND SAT FOR NEARLY 1 HOUR WATCHING OTHER PATIENTS ENTER & EXIT THE EYE DOCTORS OFFICE HOPING & THINKING HE WOULD BE CALLING MY NAME. I WATCHED THE DOCTOR LEAVE NEARLY AN HOUR TO ME SITTING THERE ( I GUESS HE WENT ON HIS LUNCH BREAK) HE NEVER ACKNOWLEDGED ME, NOR DID SELINA ANY OF THE 5 TIMES SHE WALKED BACK THE LOBBY AREA. ALMOST AN HOUR I WAS FED UP AND TOLD SELINA THIS IS RIDICULOUS IM NOT WAITING ANY LONGER I WAS TOLD A FEW MINUTES ITS BEEN A HOUR & THE DOCTOR LEFT. I TOLD HER I WANT A REFUND.SELINA SAID OK NO PROBLEM & WHEN SHE SAID AN EMPLOYEE NAME AYILL JUST WALKED IN THE DOOR COAT & PURSE IN HAND...SELINA SAYS AYILL CAN YOU DO A REFUND FOR HER? AYILL FACIAL EXPRESSION WAS THAT OF DISGUST AND ANGER AUTOMATICALLY! AYILL DIDN'T GREET ME, ASKED NO QUESTIONS, DIDN'T INQUIRE ABOUT ANYTHING, DIDN'T EXPLAIN ANYTHING. I PUT THE GLASSES ON THE TABLE IN FRONT OF ME AND HANDED HER MY RECEIPT SHE PROCESSED THE REFUND SO SHE SAYS WITHOUT EXPLAINING PROCEDURE OR DETAILS ,I ASKED HER WHERES MY REFUND? SHE STATED DID YOU PAY WITH A CARD? I LOOK AT HER AS IF SHE CRAZY BCUZ IT CLEARLY SAYS ON MY RECPT I HER HAND CASH PAYMNT. SHE SAID NO CASH IN 2 WEEKS U WILL GET A CHECK FR CORPORATE, I WAS ANGRY & SAID UR SVC SUCKS. SHE SAID DONT COM BAC N THIS STORE AGAIN. I WONT BUT THE BBB WILL

I went to pickup my glasses today and the employee was clearly sick. Because they were sick I couldn’t get my glasses adjusted. I asked for something to wash the case and was handed a small wet wipe. Poor service if your employees are sick have them stay home. Maybe next time I’ll try another eye place.

I will never walk into another one of these facilities. I had a pair of glasses made there worst pair I've ever owned I am 60 years old. I load the glasses up with scratch resistant UV protector computer protection and and progressive lenses. Within 6 months these classes were so scratched up that I couldn't see. I will never go back to this place I don't recommend or refer them this place is nothing but one huge scam.

I broke my glasses. I originally got them from America's Best. Just wanted the current lens put into new frames. The frames were discontinued. No problems. Put the current prescription in a new Frame. No, I have to have an all new Eye Exam at $XX cost, then wait for the new glasses, if they have them in stock, or pay $XX amount for express Shipping. All they want to do is Jack Up the cost to you and the insurance company. No wonder that every group , Yelp, Better Business Bureau, Trustpilot, etc only gives them a 1.5 out of 5 starts.

What a complete waste of money!!I paid 150$ for a contact prescription and I am STILL WEARING MY READING GLASSES!!! After 150$ and 2 trips to their office I NEVER GOT A PRESCRIPTION AT ALL

Absolutely terrible in every aspect that it was possible to be, If you don’t believe me or the hordes of other reviews saying the same thing then go there, you will find out.

The doctor was great and the techs were also excellent! I forgot my insurance info. I was told I could pay outright for the glasses. When I pick them up they would reimburse me with my insurance. WELL I WENT TO PICK THEM UP AND THE RECEPTIONIST SAID NOOOO! Idk who was right or wrong but it’s a difference of a couple hundred dollars! I’m not wealthy either! I have very poor eyesight and need my glasses! I feel I was done wrong! I would have walked out if I knew this! It’s all a god dam money grab! It’s the office 1587 Beaver Creek Commons Drive, Apex NC!

They consistently overbook eye exams. They don’t even get to you until 45 minutes past your appointment time. Never had this problem with Sam’s, Costco or Walmart. I bought the three-year eye exam plan and probably will never go back.