America's Best Contacts & EyeglassesReviews of americasbest.com

There is no logic in making it as difficult as possible for your repeat customers to make an appointment through their cellphones. Sam's Club Optical is starting to appeal as a more reliable option.

Had a 1030 apt @ the South College Rd, Wilmington NC location; arrived1015-wasn't AT LEAST ACKNOWLEDGED until 1021..was told to go to waiting room- another 20mn..tech doing first part of exam sounded as if barking commands and didn't want to be there(should've left then)-left to go back to receptionist to possibly reschedule the vision part of the exam( was on extended lunch break).. NEVER ACKNOWLEDGED, AGAIN!! POOR CUSTOMER SERVICE-Needless to say, I WALKED OUT!! NEVER AGAIN

Poor quality - had to return (dangerously manufacutured with a sharp piece protruding near the nose piece and nearly poked me in my eye). Faulty prescription, asked to have it verified and I was treated poorly. Way overpriced in comparison to other places that I could have and finally did shop. Only buy from here if you like overpriced plastic.

I went in for the 2 pairs of glasses for 89.95. When I showed the glasses to the man ringing in my purchase and asked if these were part of the 89.95, 2 pair deal, he said yes that's correct! I didn't even realize until I went to pick up my glasses that I was charged for both pairs at full price. When I pointed it out to them and (even told them the guy that rung me up said they were part of the deal) all they had to say was those weren't part of the deal. What a bunch of BS this company is! I'll never buy glasses from them ever again! Worst customer service ever! Don't get glasses from here. You WILL be over charged and tricked! Just look at their rating 2 stars lol that's dispicable! 🤔

They ruined my vision. There was something wrong with the glasses the first time and they weren't "right" so I went back and they did another eye exam, I got a new pair of glasses, my vision was blurry within a few months. I went to a different optometrist at the beginning of this year (my vision was almost 20/20 when I went to AB, I needed to sharpen images in the distance due to my astigmatism. I could always read the lowest or next to lowest line on the chart), and I couldn't even see the E at the top of the chart without it being extremely blurry. I was told that my vision had changed almost 2 points, whatever that means, but all I know is I used to be able to sit about 4 ft from the TV and see a clear picture and now I need glasses for that. I used to be able to sit at my desk at work and use the computer and now I need glasses for that. After the new exam, I started playing around with the glasses from AB and they were kind of warped. I don't know what else to call it. If I would look through the left lense with my left eye, things would be blurry when looking through one area, but looking through another area of the lens would be perfect. Same for the right eye. There is no other reason that my vision would change that much in that short of a time. I'm so mad about this. I had my eyes checked twice by them within a month because the first pair of glasses wasn't correct. My vision has been very close to 20/20 my entire life and now I can't see anything clearly 2 ft in front of my face.

I went for and eye exam with insurance. I wanted progressives. I got 1 pair of glasses for $205. I asked why am I not getting 2 pair and why is this so expensive? He told me the 2 pairs of progressive @ $169 are for people with no insurance. I asked why don't you advertise that?

I had an appointment today, February 28, 2025, at 5:30 PM. I was told to wait in the waiting room because they were running behind. Around 6:15 PM, I was finally called in, and the doctor's assistant measured my eyes and performed the air puff test. After that, I was instructed to wait back in the waiting area as it would be a while before I would see the doctor. At around 6:50 PM, the assistant brought me to the room where I was supposed to meet with the doctor. I sat in the chair, and she informed me that all the doctors had already left for the day, and the remaining four doctors were with other patients. It would be at least another hour before any of them would be available. I was then told I needed to reschedule for another day. I rescheduled, but at no point was I offered an apology for the inconvenience, nor was I offered any kind of compensation for my time. Given that I had been waiting for over an hour and a half, and had to reschedule, I feel that I should have been offered a discount or a free visit as a gesture of goodwill. This situation reflects poor planning on their part, and I believe they missed an opportunity to make things right.

They lied. Coddingtown Store. I have VSP, but need outsize frames. They said that VSP will reimburse the glasses, if I submit the receipt. I did so. VSP does NOT reimburse. I called Partnership, who explained they need a letter from (either) the Doctor or the one who fitted the frames/lenses, that I purchased them there because the outsize lenses were not available at VSP. America's Best refused to write anything. They were extremely rude, and asked me to leave the store. I called Cust Care, who called the store and explained they should write the letter. They wrote 2 lines with NO SIGNATURE saying there were no frames at the list of VSP Providers.