America's Best Contacts & EyeglassesReviews of americasbest.com

I wish I’d looked at reviews before going. My son had issues with added charges and I’ll be honest, I thought he just had not paid attention. But I went in one day looking at pair eye wear frames and asked a LOT of questions about what my insurance would cover etc. I asked the same questions the day of my appointment. AFTER my appointment they disclosed that my insurance wouldn’t cover my diabetic eye exam but they always have previously. Then I was told I misunderstood another charge. Ended up spending $45 out of pocket after being told $0. Better than my son who spent $89 over. Buyer beware.

I went to get simple glasses after cataract surgery. I saw the surgeon the day before and was cleared to go. The surgeon conducted pressure test and mapped by eyes. Said my vision was 20/25 in one eye and 20/40 in the other. The pre screener at Americas Best said my vision was 20/40 and 20/60. She then said by law they had to do a pressure test. I asked what law and she then said well..... I left. Not sure if they are incompetent or trying to scam.

I won't even give them 1 star. I bought 2 glasses, 1 of them for work and because the curvature i can not wear them (I can't see anything with them) that's what I was told and got the money refunded. Unfortunately the other glass i can not see from the left side and asked them to get them fix for me but I was told that I have to pay again for the exam and glasses. There's no way that I will pay for something that was not done correctly in the first place and to repit the same mistakes? There's no way.

My wife and O bought glasses at America's Best in Brandon, FL late last year. We paid in excess of $ 200 for 4 pairs. I did not wear one pair until last week - they were duplicates of one pair that I already had so there was no need. Wouldn't you know it - one leg was broken. I went to the store on Monday to see about repairs. They had the nerve to quote me a price of $ 80 for repairs. Ridiculous - you get 2 brand new pairs for $ 80. An ABSOLUTE RIP OFF

Without a lab the wait time is 2 weeks. I ordered two pair, same frame and same prescription. It's been 11/2 weeks, received call for pickup; however, only one pair arrives. Asked the clerk where is the second pair, she says maybe it was two different frames. As she is holding the paperwork, I said read the order. She said she doesn't know when the second pair would arrive, and asked for my name. Again I reminded her that she has my paperwork and she went to the computer and said sometime next week. Do not purchase or even waste time at this location on Broadway in Chula Vista...

Don't buy glasses from here I bought a pair and they fell apart within a week and they wouldn't cover them I had to pay extra for a damn warranty for a brand new pair of glass.

Went to the downtown Chicago location. First lens were the dr had done wrong. and I was given another eye exam free. But when I went to pick up the finished glasses the girl did not even check that the bifocal was in the right location. Did not give me a card to check the reading or how the distance seeing was. Did not adjust my glasses, only handed them to me and try to send me on my way. When I said that the ear pieces needed to be curved around my ears, she heated them, bent them, and handed them to me while she walked away. Put them on the see how they fit now and boy were then hot. Needless to say I was not happy with my experience.

This has by far been my worst ever experience with a glasses lens company and I have been a glasses wearer for 15 years. I initially went in to get new lens put into an existing frame with an outside prescription. They filled this prescription and the lens were terrible, making me feel dizzy and disoriented. They suggested I get re-tested and then they can try again. We did just that and I got back the second set of lens and the problem was still not solved. Despite being slightly better, my periphery was completely out of focus and there was still a jarring disoriented feeling. I tried to allow my eyes to get used to this for a few weeks and had no success. I resorted to going to another lens place that filled them and provided high-quality lens that were perfect. Thus, the quality of product that America's Best Lens promises is not upheld and people should exercise caution when buying their lens. I tried to receive a refund on these lens and was informed by one employee that this shouldn't be a problem and that a manager would contact me. The manager never did contact me and so I reached back out only to be denied the refund because I was outside the 30 day refund window. While I appreciate they have a policy around refunds, they failed to understand that I allowed time to try and let my eyes adjust to these poor quality lens and then had to allow more time to explore another option (trying to give them the benefit of the doubt). All of this takes time and the fact that they lie about the quality of their product and fail to compensate people in any capacity who have been duped by their system is abhorrent.