America's Best Contacts & EyeglassesReviews of americasbest.com

I've always had wonderful experiences at America's Best--everyone has been incredibly helpful, and I absolutely loved seeing Dr. Molly Wiles. She's the best! Unfortunately, my visit today changed all of that. I recently had to replace my glasses after my puppy damaged them...again. During that last visit, the employee assisting me said the previous frame style I loved so much was no longer available after I shared with him, they needed to be ordered online like they were in the past. I was told I had to choose from a limited in-store selection and ended up settling for a replacement that felt cheap. I also purchased the $25 insurance, which I was told would help cover future issues. It felt like a great value and wondered why I wasn't offered it at my very first appointment. Today, I spoke with the assistant manager, Tamiko, and the interaction was extremely disgusting. Initially, I asked if she could order the glasses I liked and verified she could. I asked why I wasn't told the frames could be ordered 3 weeks ago, and she didn't offer an answer, just a defensive attitude. When I said not to bother checking the shelf because I already knew they weren't in stock, she mischaracterized it as me "demanding" she not look. That wasn't the case at all. I naturally have a loud voice, but I was not yelling or being disrespectful. If the store has a recording device, they should watch the video and listen to my voice level and how she talked to me. I was explaining the situation sternly, and she wasn't listening and cut me off several times. Tamiko stated she was the store manager, became combative and argumentative in front of other employees and had the gall to say that's what I was doing and asked me to leave the store. I can't help they have an open floor plan at the store, so people are going to hear us. She challenged what I said, twisted my words, and didn't acknowledge the poor communication from my last visit. She didn't check my account either to see that I had insurance or try to offer any kind of resolution. In fact, she said I would have to pay full price for the same glasses I originally wanted and attempted to make me feel as if I had done something wrong. Had the previous associate done his job and simply placed an order online like I mentioned, I wouldn't have had to endure what happened today. Then, to my shock, she told me there were notes in their system about my behavior from past visits. That was deeply upsetting and I'm sure false, as every employee I've interacted with previously has been kind and helpful--and I've always been friendly and respectful in return. We talked about our pets and other things during our session and not sure how that would be considered a behavioral concern. Being kind to everyone is how I grew up and am with everyone I know or don't know. How dare she flaw my character! Tamiko handed me a card for Dawn, their store CEO, who has helped me before and was very helpful. But honestly, I will be going to their corporate office. I don't expect to be treated this way by anyone, much less an assistant manager representing your brand. The experience today was insulting, unprofessional, and extremely disappointing. I will not be returning to the 2212 66th Street North, St. Petersburg, FL location--and that's a real shame because I was so happy to have a convenient, nearby location with great service. Tamiko's behavior was unacceptable, and I hope this situation is taken seriously. No customer should feel talked down to, disregarded, or ridiculed. I know if I owned America's Best, I would never want an employee like Tamiko representing my company and fire her! Shame on you lady!

I had 3 different appointments in 2 days. 1st the eye doctor was working virtually. The 2nd time the technician who runs the tests prior to seeing the eye doctor was out sick. The 3rd time I was seen both by the technician and eye doctor. I got my eye exam done and got my glasses. Insurance paid, I made my payment and the lady who checked me out gave me a discount for the troubles. My receipt says I owe zero dollars. Now I have received 3 paper bills the last month via mail saying I owe a balance of $113. After calling them they said the lady who gave me a discount had no authority to give me a discount and I need to pay them. I than called my insurance company and I am moving my business to Lenscrafters as my insurance company has a contract with them too. I WILL NOT PAY THEM & I'M HOPING THIS WILL LAND IN COURT SO I CAN COUNTER SUE. Don't Use This Company.

i went to americas best in janaf they asked about the health card the woman who attend to me was a black women im an asian they cannot find my health card so they set me aside from all people im waiting and waiting so i get tired and leave this is a May 28 2024 ago Until i talk to my co worker she was black and she said to me that she will go to americas best to get a new glasess so i tell her they did not treat us well they are RAISES unti today my co worker ttext me she said its ok to go their to get your glases but i will no go because im asian they are raises specially the women in front

Buyer Beware – Terrible Experience, Lost Property, No Accountability I gave America’s Best Lenses two pairs of Oakley frames—one being a pair of Flak sunglasses, the other a pair of oakley frames in a microfiber bag and hard leather case—for new lenses. What I got back was a nightmare: only one original frame returned, the other replaced with a cheap, generic knockoff. The Oakley Flak sunglasses? Gone. The leather case and microfiber bag? Gone. In their place? Two flimsy wool sleeves like something you'd find at a flea market. When I went back to confront them, the manager gave me attitude and offered a “replacement” from their display that wasn’t even close to what they lost—nothing of similar style, quality, or value. I’m now out over $500 trying to replace what they lost. I’m working in getting in touch with corporate to attempt to get even partial compensation, but so far, no resolution. Bottom line: they lost my high-end gear and did nothing to make it right. Avoid this place unless you’re cool with being treated like your property—and your business—don’t matter. Update: they did contact me today and offered to outsource new frames of the same style. However after being told that was not an option yesterday, I went right to oakley to order replacements. The refunded me the entire order of $159. The replacement frames were $214, but since the other pair of lenses are free now valued at $55. But its not really worth pursuing further. I've heard other locations are better.

Ordered my child glasses on 7/8/25 said they would arrive first on 7/14/25. On 7/15/25 tried called customer service 1-800-999-4758 and 1-800-411-1162 and 1-800-355-7277 which all 3 telephone numbers were not working. I called local store and they informed me that the phone lines were down and would be back up Monday 7/21 /25 tried and still no luck. Tried again on 7/24/25 omg the line were working. Asked about my order and was told I would receive it on 7/26/25. Well got it today. One pair of glasses and extra frames. My order form clearly shows 2 pairs of glasses. I’ve been on hold for over 49 minutes as of now. When I spoke to them yesterday Layla said she would have a supervisor call me. Don’t this that happening. Not sure how a child is supposed to wear lens only no frame. This company is a joke.

The people in the store were so nice. I was not overly concerned by the remote appointment format because it has been proven to be effective. HOWEVER, DO NOT ORDER GLASSES ONLINE. They were supposed to arrive within a week, and I have been waiting a month. 3 weeks after the order I got an email saying that they had shipped - except it gave an invalid tracking number. In-store personnel cannot see online orders and emails/calls to the corporate customer service have gone completely unanswered. This is the kind of behavior I might expect from a random overseas ebay seller, not a national level company.

I would give them zero stars. It became a part time job trying to order online. They lost my order, then cancelled my order. That became a two hour wait on the phone. No, never again.

America's Best has allot of young inexperience staff in their New Braunfels location. They are nice and do their best but can not deal with prescription/glasses that are difficult or complex. If you have a simple RX and will accept their eye glass selection this a good economic choice, other wise find a more experienced provide. Spent twice a much for my glasses from America's Best and after three sets can not wear them. Note you have 30 days to return to Office which was not shared with me and they do not call when your glasses are ready. Very frustration experience.