America's Best Contacts & EyeglassesReviews of americasbest.com

I recently decided to try America's Best for my eyewear. I was a customer of Pearl Vision and decided to try America's Best. I made an appointment and the eye exam was good and the doctor was very good and explained everything to me. I then was assisted by a store associate in choosing frames. This was also a decent experience. I was told my glasses would take about 2 weeks to come in. On Tuesday 11/25/25 I received a text message from America's Best telling my my glasses were in and to come and pick them up. Included in the text was the store hours. The next day I left work early to get to the store early (assuming the store might close early). I arrived at 3:30 pm to find the store closed at 3:00pm. I then went to the store on Friday to pick up my glasses and spoke to the person who was at the counter and I complained about the fact that the text did not indicate that the store was closing early. I was advised that the text was sent by the corporate office and that they did not have control over the text. The manager (Levittown NY) came over and advised the same information. I was very upset and all I was told was that the store had no control over the text messages. I then said, "so this is customer service" and the manager gave me a "look" and again advised that the store had no control over the text messages. The person at the desk gave me my glasses, and that was it. I then asked if this was it and I was told yes. I was very disappointed and asked doesn't the store check to see if the glasses fit or if the prescription on the lens was good. I was told that they did not do this. I am highly disappointed, when I picked up my glasses at Pearl Vision the store would check to see if the glasses fit correctly and then check to ensure that I could see correctly with the new prescription. Well this will be my first and last visit to America's Best. The level of customer service when I picked up my glasses was appalling and the way your manager treated is reason enough to not return to your store. In addition to the customer service the quality of the glasses feel cheap and the eyeglass case is cheap plastic. I will be returning to Pearl Vision next year.

Frame quality and purchase process was amazing. Lens quality of progressive bifocals was beyond poor. I totally recognize bifocals are a learning experiance but these lenses have huge amounts of fuzziness around all the edges. And nope, nobody will talk to you when you go back. Gotta make an appt they say. I can see where this will end up. Me out of money and getting new lenses made at a better provider

I ordered two pairs of glasses online on September 14th. This was after I thought I completed an order on September 7th, but it didn't go through so I had to start over. They cancelled one pair September 24th. Why? I have no idea, there was no explanation in the email they sent. Don't bother trying to email customer service, they won't respond for weeks. When I got someone on the phone at customer service, he had no explanation either. I didn't receive the one pair of glasses they didn't cancel until October 21st. By comparison, I ordered a pair of glasses from Overnight Glasses on October 17th (Friday) and they also arrived on October 21st.

I paid extra for scratch resistant had my glasses seven months and they’re all scratched up and I take care of them. I make sure I wipe them when the lenses are wet. I called the store to see if they would order my glasses without me going down there and then when they get in, I will bring my glasses. They said no they have to see them to see their scratched before they order them.

I spent about $370 on eyeglasses at America’s Best and left with a prescription that simply did not work for me. The glasses and frames felt low-quality, and I ultimately had to switch to over-the-counter reading glasses to function day-to-day. I expected better quality control and follow-up support for the price. Ripping me off my hard earned money

STAY AWAY FROM THIS GROUP!!!! I bought my glasses less than 3 years ago. They have a one year guaranty. The lenses started deteriorating around less than two years. They progressively got cloudier and I noticed whatever film was on it started having micro cracks around the edges. WORST QUALITY LENSES! I am 73 years old and have worn glasses for most of my life. They may be cheap but the glasses quality is horrible. DONT BUY ANYTHING AT THIS LOCATION!!😫

In late 2022 I purchased eyeglasses from America's Best, and I spent close to $500.00. I got all the bells and whistles except fog repellent. Including this wonderful warranty, at anytime my glasses break or scratch I can replace them. WRONG! Only the first year- and might we mention (with a little chuckle from an employee) that even scratch-resistant will get scratches - little pin hair scratches?? Really? What is scratch-resistant then? BTW - yes I still have my glasses case in impeccable condition. I am appalled that I was first lied to by a rep at your Altamonte store about a horrible warranty, then made fun of when I called your Colonial store. Thanks, America's best- I will NEVER buy from you again, and good job on your customer service. I will leave this same review online.

Ordered glasses online, paid for second day delivery. Two weeks nothing? I call customer service and the say the order never got processed?was an error on their part. Ow I have to wait two more weeks for them because the it takes 7-10 days to process the order before they can even ship glasses! I need these for work as I work in Hospital ER.. Major inconvenience! Would have gone to a local store! Horrible Customer service. Won’t be using Americas Best Anymore!