America's Best Contacts & EyeglassesReviews of americasbest.com

They should call it America’s Worst. I called before my appointment to verify any costs and acceptance of insurance. The staff was abrupt and rude and the doctor that did the exam didn’t even look at my eyeglasses to get a baseline prescription from. Needless to say both prescriptions for contacts and glasses were not usable or correct. Tried to get reimbursed and that was a nightmare as I was told there’s no customer service in America. You will be routed to a Third World country and nothing will be done to satisfy your problem. Save your time and money and go to Warby Parker or somewhere where they treat their customers as valuable.

The lens quality on the glasses is absolutely horrendous. There were other negative things about the employees but those are secondary to the fact that my lenses were absolutely destroyed within 3 months. Totally unable to see through them with what look like fractures and scratch marks all over them. I have anti-scratch and anti-reflective coating on them. The employees tried to blame it on me saying that the fact that I had used a handful of the glasses cleaner prepackaged wipes on them must have destroyed them. Again, these wipes were specifically for glasses and given to me by my mom who uses them on her glasses everyday with no issue...Lots of back and forth arguing and they agreed to replace the lenses since I had only gotten them three months before. Well the replacement lenses were destroyed just as fast and I did not use a single pre-packaged wipe. I was incredibly careful with them so that I knew I didn't do anything that would damage them. Only the lens cleaner I bought at the store and very soft glasses specific cloths. I keep them in a case and have not rough with them. The coatings are completely removed and there are what look like hairline fractures and cracks all over the centers of both lenses. I have other glasses that I bought at Costco and an online retailer at the same time or before and none of them have any issues whatsoever. I would never ever buy glasses at America's Best again. It's unfortunate because I like the frames but I really don't want to go in and argue again, especially knowing they'll just be destroyed in a couple months again anyhow.

Don't waste your money here. I got lured in with one of their two for one eyeglasses specials and ended spending way more after they explained why I needed to. But that wasn't the real problem. Both pairs of glasses have this terrible fish bowl effect I feel like I'm going to fall down stairs! I also need to ride my bike occasionally to commute and I would never dare with these I'm afraid I would fall. When I finally got in to see if they could adjust the glasses the woman clicked on the computer and basically said to get lost I was 'expired'. I'm still wearing my old glasses from BEFORE I went into America's Worst Complete waste of money and zero for service

Janaf shopping center in Norfolk, Va is the worst place Ive ever experienced in a business period! This is the worst eye glass company also. I was given the wrong prescription twice, my glasses were supposed to be scratch resistant, glare resistant, and insured is what I PAID FOR! My glasses are scratched up, the glare from on coming traffic is in my eyes, and I got no help with this but attitude from employment here. I will NEVER return to this company or location, and I RECOMMEND NO ONE GO TO THIS COMPANY OR LOCATION. THEY ARE RUDE, AND DONT GET YOUR PRESCRIPTION CORRECT, AND REFUSE TO FIX THE ISSUE.. I highly suggest TAKE YOUR BUSINESS ELSE WHERE!!!!

I was an optician for over 10 years.. this was truly the worst experience ever! They put me in contact lenses that I couldn't even see out of and they let me leave with wearing only one and that one wasn't absolutely clear either.. cannot get in touch with the doctor after you have your tele doc experience no doc on site.. cannot be reached again when you come back you don't even see the same doctor which is virtual.. the tech on my second trip didn't know how to work the equipment I got hit in the face by one of the heavy metal pieces of equipment left a bruise on my nose.. it was horrific left there with only one lens working.. doctor did not listen to what I was saying put me in something that was overly prescribed.. and to communicate with staff they do not listen nor do they have any power to resolve issues.. save your money save your insurance and go to my eye doctor.. this location Lincoln Way East Chambersburg is absolutely awful America's Best is one of the worst establishments I've ever been to

Absolutely ridiculous. Appt. at 12 noon. and was waiting for almost 2 hours to get new glasses. They did not have enough people in sales according to gal in the front. She could not cash me out because she didn't know how to. Went to get someone and they were busy while others on lunch. Not enough people. Lady before me was there for over 2 hours and had to leave like myself. So she rescheduled. Paid 69 for finally someone was ready to see me after almost 2 hours then tried to tell me to pay for more and more and more. Bait n switch is an understatement. I am going back to my old eye doctor because I thought why not try someone new less than 2 minutes form my job instead of driving almost 1 hour and 1/2 to my dr. office I have had for more than 20 years. Well that was a mistake. So, I asked for the corporate number, finally got through for the man to tell me the store manager will call me back because she is busy in the store, so I asked can I be connect to DM or email or something and all the CS rep was able to give me was their name nothing more. SO, now I paid 69 wasted bucks for NOTHING but misery. STAY FAR AWAY FROM THEM!!! I was stupid for even trying someone new.

Receptionist is extremely unprofessional. Was more concerned with wrapping up in her silly rug rats coat then helping customers. Witnessed her yelling at customers and acting very immature. My wife and I won’t be back.

I had an enraging experience w/ this company, America's Best eyglasses I've renamed them, "America's WORST" (If I have the occasion, I will go out of my way to deter any other person from patronizing this rip-off company.) I ordered two pairs of glasses and when I received them, the plastic lenses were very heavy; both, sliding down my nose constantly, as well as showing a weird rainbow'd effect that made my eyes appear bulbous! I returned to the store for possible re-glazing of the film to correct this and was given lip service. When I asked why they were so heavy I was informed that there were different levels of quality to order and the price differences to accomodate that. SO, basically I was NEVER informed of the FACTS that the buy one get one deal only came in HEAVY, GLARE reflective lenses nor that if I wanted a decent pair of lighter weight Non reflective lenses IT WOULD CO$T me a lot more! I contacted the company directly and was informed via email that someone would contact me to remedy my cause for complaint! THat was months ago, NO ONE from America's WORST has ever done so.