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American Web Builders (americanwebbuilders.com) has 78 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
americanwebbuilders.com
Website
americanwebbuilders.com
Category
Sales & Marketing
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 73% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
What a great experience working with Jason White from American Web Builders. He has bee helping me creat a website, brochures and business cards for the last few weeks , they are almost ready for launching! Thank you so much, Jason
ZM
Zachary M.
My friends at american web builders
I had the privilege of working with Brad mccowan who built a very nice website for my tree service. Later I was pleased to talk with Aaron Wilson who helped me re attain my domain after it had expired after a year. Now we can all move forward thanks guys.
MI
Mia
1 star was generous
Let me start by saying that this review is based strictly on my experience with American Web Builders at 1595 Grand Ave, Baldwin, NY 11510.
The reason for the review is due to the simple fact that I have been waiting nearly 8 months for this CO to complete and deliver me 2 working websites without issues. I signed my contract in Sept of 2023 and it is not almost June and I still DO NOT have 2 completely operational websites. I have spent nearly 3k and have fought tooth and nail to have work completed. On May 17th I was fed up with waiting for my sites to be corrected and completed. I wrote a review for a second time ...yes, a second time... The first request I was asked to take down in return for 2 months of free web maintenance and 2 months of free content posted on LinkedIn, Instagram, FB, and Tic*-Tock. Also, I was told my review would go against my 3ed newly appointed account manager Tyron. In order to be fair to him and give him the opportunity to do what 2 others couldn’t I reluctantly took it down in Jan-Feb 2024. On April 17th I sent several text messages to Tyron asking why changes still had not been made to my site after waiting 2 weeks. I got no response. I then texted Nick who let me know I have yet another account manager named Luna because Tyron was no longer with the Co. I started to see the same patterns of putting me on hold and asking me to provide content I have previously shared with all the account managers to get my items fixed. At this point I couldn’t continue on this pattern so I wrote another review. On May 17th I wrote a short review of my experience with this CO and I was then told that all work would be stopped on my sites and that I would not be able to have access to them until I took the review down.
I couldn't believe what I was seeing. I paid almost 3k in advance and have waited almost 8 months, I still do not have fully functioning websites nor have I made a dime on content posted to social media and I am being told I CAN'T HAVE WHAT I PAID FOR!!! WHY? They said my post was a lie and they could sue me for defamation. I asked Nick to tell me which part was a lie and I would modify it however I would not be taking my review down this time. I was then sent a text from Nick that if I did not take my review down by Monday, May 27th he would send me to his legal department and sue me for defamation.
Facts according to my review and I will provide emails and screenshots of messages so you can see for yourself what you are dealing with. I read the other reviews for this Co and I can confirm their experiences match my experience.
FACTS:
1. I started with this Co in Sept of 2023 I have included a copy of the contract I signed with them. and highlighted the bullet points of their promises and what they can deliver.
2. I have had 4 "account managers" I started with George who I signed up with. He was let go 1 month after I signed up and ended up with Evelyn who was my "dedicated account manager". I will say Evelyn is a nice person but I believe she was given a task she could not manage. I was constantly having to call her and remind her of our appointments. I would give her changes that needed to be made on the sites and they would never be completed in their entirety or completed at all. It was a problem. I complained and complained to the point they decided to give me a new "account manager Tyron". I had to repeat all the steps and forward all the emails I had sent to Evelyn. I was made promises by Tyron and Nick that have to date come true. I was then passed on to Luna in April of 2024 letting me know Tyron was no longer with the Co, then Luna mentioned in a text that he was moved to a higher position however she has access to his phone number, messages, and email. Looks like the facts are he is no longer with the CO.
3. In their contract they state TAT (meaning turnaround time) is 48-72 hours) for a fully functional website!! It's been almost months. !00% money-back guarantee is not true. They will fight you tooth and nail than to return a dime to you regardless of how wrong they are. I have text messages and emails showing I have begged them to let me go and refund just a portion so I can find a better-suited Co and they refuse.
4. I built my honey website ALONE I provided all the images, content, logo, colors, verbiage, and design. When I complained about this, I was told they only build the backend coding of the website however their website and contract show otherwise. On my cryo website, I will say Eveyln created the majority of it and built it out however it did not come without issues.
5. I have lost money waiting for these sites to be built. I will not go into detail as to how much but it is substantial.
Response from American Web BuildersJul 17, 2024
Hi Mia,
Thank you for your review and please kindly let us explain more about your case.
1. We have clarified all details of our products on every single product page that customers can read. The product quality is also always guaranteed. What we guarantee is that our real products are 100% correct as what we advertised, not 100% what customers imagine without seeing the product detail
2. About the size, we also have a size chart for each product and have notes in red (Please read the size guide carefully) to remind customers spend time to choosing the correct size. As our customer service discussed with you, we have shipped the correct size you chose and it's also correct as our provided size chart
3. Return policy: Please take time to read our policy again, you will see that we accept resending or refunding if the size of the product is different from our provided size chart
Once again, thank you for shopping with us, and especially your review which gives us a chance to explain the case on this public review site so that our other customers can understand more about us
DV
Douglas Van der H.
Roy and Americanwebbuilders got it right
I have an unusual business and special needs for marketing. Americanwebbuilders took on the task of updating my old web site, while helping me build my brand and getting me noticed on Google and other search engines. Roy Murphy has been extraordinarily patient in learning about me and finding solutions for to address my particular needs. I would recommend him and Americanwebbuilders to anyone desiring to increase their visibility in the online world.
Response from American Web BuildersApr 24, 2024
Dear Douglas Van der Heide,
we're grateful for your positive feedback! It's a pleasure serving clients like you. Your satisfaction motivates us to continuously raise the bar.
Best Regards,
American Web Builders
DL
Danny L.
Roy Murphy really helped out a lot with…
Roy Murphy really helped out a lot with making the website for my restaurant! I am not too savvy with electronics but he really made the process easy and I couldn’t be happier with how my website came out!!
Response from American Web BuildersApr 24, 2024
Dear Danny Laskaris,
we're grateful for your positive feedback! It's a pleasure serving clients like you. Your satisfaction motivates us to continuously raise the bar.
Best Regards,
American Web Builders
GL
Gül Fidan Ö.
I cant even give one star for this…
I cant even give one star for this company...
I am writing to express my profound dissatisfaction with my recent project experience with American Web Builders. Despite Marcus's persuasion to work with them, the moment I made my payment, he mysteriously disappeared. What was promised to be completed within 4 to 6 weeks unfortunately stretched to 12 weeks, resulting in a final product filled with flaws and errors.
Despite my attempts to cancel the project multiple times, Tyran and Troy consistently convinced me to continue working with them. From the outset, it was evident that there were serious issues with the quality of work. Starting with the frontend development, I encountered numerous warnings that significantly hindered progress. Their lack of attention to detail and failure to adhere to industry standards is appalling, and as a developer myself, I can confidently say that their codebase is on par with high school kids' coding level.
I am determined to share my disappointing experience on various platforms, including Trustpilot, to prevent others from falling into the same trap.
Please heed my warning: Do not work with this company.
Response from American Web BuildersMar 28, 2024
Hello,
We apologize for the inconvenience caused to you. Unfortunately, we can't find any customer by your name in our database. Kindly share your order ID with us so our representative can contact you and discuss the matter in detail.
Best regards,
Team American Web Builders
MK
Mark K.
They kept asking for more money but…
They kept asking for more money but never finished the job. 8 months later I still haven’t seen a proof of anything!
Save your money and have a kindergarten student do the job.
Response from American Web BuildersSep 3, 2024
Hi Mark,
We’re sorry to hear that you had a less than satisfactory experience. Your feedback is important, and we’d like to address your concerns directly. Please reach out to us at [email protected] so we can discuss this further and find a way to resolve the issue.
Best regards,
Team American Web Builders
SC
Spencer C.
Thanks to their custom web application
Thanks to their custom web application, the business operates seamlessly. The web application they developed streamlined my inventory management, order processing, and customer engagement. It's user-friendly and efficient, allowing me to focus on growing my brand instead of getting bogged down by daily tasks. American Web Builders' web application is a valuable asset that has boosted my productivity and improved the overall shopping experience for customers.
Response from American Web BuildersMar 13, 2024
Dear Spencer Cole,
we're grateful for your positive feedback! It's a pleasure serving clients like you. Your satisfaction motivates us to continuously raise the bar.
Best Regards,
American Web Builders