Zack
I was happy with the progress until…
I was happy with the progress until every time I talk to my account manager he had a new reason to pay more. I was passed to several account managers it made it hard to keep up with who I needed to talk to. They told me I could pause the process and then ignored me for 4 months as which time they said I need to pay more to get the website launched. At one point I was talking to my AM and he started yelling over top of me. Now they are not responding back to me.
Response from American Web BuildersMar 19, 2026
Hi Zack, We’re genuinely sorry to hear about your experience. What you’ve described regarding repeated payment requests, multiple account manager changes, and the lack of communication is not the standard we aim to deliver. We also take your concern about the interaction with your account manager very seriously, as professionalism and clear communication are core to our process. We want to assure you that your case has already been escalated internally, and your account manager has been asked to reconnect with you to address these concerns. That said, we would really appreciate the opportunity to work with you directly and resolve this matter in a fair and amicable way. Please feel free to reach out to us at [email protected], and our support team will personally oversee your case to ensure everything is clarified and brought to a proper resolution, including the progress and launch of your website. We value your business and are committed to turning this experience around for you. Regards, American Web Builders.