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American Web Builders (americanwebbuilders.com) has 78 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Claim this listingSales & Marketing · New York, New York
Excellent
Sales & Marketing · Syracuse, New York
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Sales & Marketing · New York, New York
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Sales & Marketing · Valley Cottage, New York
Excellent
78 approved reviews, newest moderated first
customer
Roy was very helpful and kind.
Response from American Web BuildersApr 20, 2026
Hi Customer, Thank you for your feedback. We’re glad to hear that Roy was helpful and approachable throughout your experience. We appreciate you taking the time to share this. Regards, American Web Builders
james S.
Nate Palmer built my website for me. He did an outstanding job. Communication was outstanding called every day. Excellent you cannot go wrong. I would recommend him to anyone.
Response from American Web BuildersApr 20, 2026
Hi James, Thank you for your kind words and for taking the time to share your experience. We’re pleased to hear that Nate delivered a strong result and maintained consistent communication throughout the process. Your recommendation means a lot to us, and we’re glad we could meet your expectations. Regards, American Web Builders
Zack
I was happy with the progress until every time I talk to my account manager he had a new reason to pay more. I was passed to several account managers it made it hard to keep up with who I needed to talk to. They told me I could pause the process and then ignored me for 4 months as which time they said I need to pay more to get the website launched. At one point I was talking to my AM and he started yelling over top of me. Now they are not responding back to me.
Response from American Web BuildersMar 19, 2026
Hi Zack, We’re genuinely sorry to hear about your experience. What you’ve described regarding repeated payment requests, multiple account manager changes, and the lack of communication is not the standard we aim to deliver. We also take your concern about the interaction with your account manager very seriously, as professionalism and clear communication are core to our process. We want to assure you that your case has already been escalated internally, and your account manager has been asked to reconnect with you to address these concerns. That said, we would really appreciate the opportunity to work with you directly and resolve this matter in a fair and amicable way. Please feel free to reach out to us at [email protected], and our support team will personally oversee your case to ensure everything is clarified and brought to a proper resolution, including the progress and launch of your website. We value your business and are committed to turning this experience around for you. Regards, American Web Builders.
Daniiel J.
My experience with American Web Builders was truly positive. They helped me redesign my website, and I’m genuinely happy with the results. From the beginning, their team was friendly, professional, and easy to communicate with. They really listened to my ideas and understood what I wanted. The redesign looks modern, clean, and much more professional than before. I was impressed with how smoothly the whole process went and how responsive they were whenever I had questions. Overall, I felt supported and valued as a client. I’m grateful for their help and satisfied with the final outcome of my website.
Response from American Web BuildersFeb 17, 2026
Hi Daniiel, Thank you for taking the time to share such thoughtful feedback about your experience with American Web Builders. We truly appreciate it. It was a pleasure working with you on the redesign, and we’re glad to hear that the final result reflects the modern, clean, and professional look you were aiming for. Your clarity in sharing ideas and feedback played a big role in keeping the process smooth and efficient. We’re especially pleased that you felt supported throughout the project — consistent communication and responsiveness are priorities for our team, so it means a lot to see that reflected in your experience. If you ever need further enhancements, updates, or support as your business grows, we’ll be here to assist. Regards, American Web Builders.
Conor W.
They were supposed to assist with my website and did not do a fantastic job with that. At one point I want online to check my website out and saw that it was being used to advertise an illegal Viagra sales. I own a roofing company clear they are not taking security seriously I’ve asked for updates to be made several times in which they were not made and then use this company to handle aAt one point I want online to check my website out and saw that it was being used to advertise illegal Viagra sales I own a roofing company clearly they are not taking security seriously. I’ve asked for updates to be made several times in which they were not made. I used this company to handle a trademark application, which they abandoned with no explanation as to why. I was then told that wasn’t eligible for a refund.
Response from American Web BuildersFeb 14, 2026
Hi Conor, We take feedback very seriously; however, after thoroughly reviewing our records with both our support and QA teams, we have no record of a client under this name, nor have we received any complaints regarding the issues described. The situation mentioned — including a website being used for illegal advertising — is extremely serious. We have not received any report of such activity, and none has been identified within our monitoring or support logs. If this had been brought to our attention, it would have been escalated and addressed immediately. Similarly, we have no record of unresolved update requests or an abandoned trademark application tied to the details provided. Our process includes documented communication and status tracking for all client projects. If this review relates to a genuine concern, we strongly encourage you to contact us directly at [email protected] with your project details so we can investigate properly and resolve the matter. We are fully committed to transparency, security, and client satisfaction, and we are more than willing to look into this further.
Malachi
Edit 2: Because they are saying my claims are false, here are my claims. 1. Stripe testing is still enabled, so even though its "complete and ready to go" customers cannot purchase anything. 2. I have been trying to upload a simple product and the website will not let me! The most important part... 3. The shipping integration is also still in testing because when i try to use it, it says "SAMPLE ONLY, DO NOT USE TO SHIP" watermark 4. no notifications for sellers that an item was bought from them. the most basic features like a notification system is not present. 5. claimed I did not purchase the maintenance option even though I have an invoice clearly stating that is bought and them saying maintenance is active. 6. Asked to fix some very obvious visual glitches 3 weeks before "completion" but they claimed that I never did. I sent them a screenshot of the email I set and their confirmation that it will get fixed and they never responded to it. 7. From what I know now its very obvious that PHP and wordpress are not even close to what I need for my platform but they suggested it anyway. At the time I did not know that and trusted more experienced people, boy was I wrong to do that. 8. I need other developers to fix so many things and every one of them are confused as to why they suggested PHP and wordpress and said the coding looked like the level of high schoolers. 9. Also said that they would write and publish 2 blogs to get it started and didnt do those either. Edit: Finally "completed" but not really. The website is visually glitched for most phones and says "database unreachable" quite often. They refuse to fix this claiming "The project is complete, you agreed" but I wasnt aware that I was responsible for catching any and all problems?! They claim they have a team to find and fix bugs but I have pointed out VERY obvious problems all throughout my time working with them. Also, every other developer reminds me how OLD the website is (using PHP and Wordpress) Its old technology that will not scale with users or features. I did not know any of this when I started unfortunately. PLEASE DO NOT WORK WITH AMERICAN WEB BUILDERS. I talked to AWB in the beginning of 2024 and agreed upon a 6 month timeline and a set price. Some things changed but they are STILL WORKING ON OUR PROJECT IN 2026 and have charged me thousands more. I have gone through 2 project managers and they have almost stopped working on my project. They will not refund any work or finish the project as we agreed on. They might be ok for small sites but building out a marketplace style was obviously far beyond their capabilities. The site is slow and doesn't have a consistent feel compared to other sites in the same category.
Response from American Web BuildersFeb 17, 2026
Hi Malachi, We strongly dispute the claims made in this review and note that it has been repeatedly edited over time to introduce new allegations while disregarding the documented history of the project. The website was developed, revised, delivered, reviewed, and approved in accordance with the agreed scope of work. The project was not closed unilaterally; it was completed following client acceptance and handover of all deliverables. The claim that no functional website was delivered is directly contradicted by the approvals, communications, revisions, and records maintained throughout the project. We also wish we had the option of directly uploading supporting evidence here, including screenshots where you, Malachi, explicitly confirmed that the site was “completed,” which in industry terms indicates that the client has reviewed and tested the platform and confirmed it is functioning in line with their expectations at the time of approval. What is particularly concerning is the continued reliance on opinions from third-party developers who were never involved in the project, have no knowledge of the agreed scope, revision history, approvals, or deliverables, and may have a financial interest in recommending redevelopment. These opinions are being presented as fact despite lacking the full context of the project. The review also continues to blur the distinction between project completion and ongoing maintenance, support, configuration changes, and future enhancements. No professional development company can guarantee that a live website will never require updates, troubleshooting, or maintenance after launch. This is precisely why maintenance services exist across the industry. It is worth noting that the project was reviewed, accepted, and delivered. Yet months later, the narrative has shifted to claims that the platform was never delivered correctly in the first place. These positions are fundamentally inconsistent. To put this into perspective, if a customer receives a meal, consumes it, accepts a replacement or accommodation for any concern raised, and later claims that no meal was ever served, it reflects a contradiction in the narrative. Similarly, a project that has been reviewed, approved, delivered, and accepted cannot reasonably be portrayed as though no value was provided simply because disagreements arise after completion. We also reject the assertion that WordPress and PHP are obsolete technologies. Both remain widely used, actively maintained, and commercially supported technologies worldwide, and their use was clearly part of the agreed solution. We maintain comprehensive records of the project's proposals, approvals, revisions, communications, deliverables, and post-launch correspondence. These records will continue to be provided to Trustpilot so the matter can be evaluated based on documented facts rather than changing allegations. We stand by the work delivered, the professionalism of our team, and the contractual obligations we fulfilled. Regards, American Web Builders.
Jack D.
Thieves, who steal your money and refuse to deliver any of the product you pay to develop. You will be forced to sue them eventually. THIS IS A SCAM THIS IS A SCAM THIS IS A SCAM
Response from American Web BuildersJan 20, 2026
Hi Jack, We would like to clarify that we have been in communication with you and have made multiple attempts to follow up regarding your concerns. Unfortunately, we have not received any recent response from your side. At this time, we are still unclear about the basis on which you have described your experience, and we would genuinely appreciate the opportunity to better understand your concerns. Our goal has always been to address any issues transparently and fairly. We encourage you to reach out to us directly so we can discuss this matter in detail and work toward an appropriate resolution. Regards, American Web Builders.
Carol W.
My gratitude to Brian and his team. Thanks for a wonderful website. I can finally sell handcrafted home goods online.
Response from American Web BuildersFeb 14, 2026
Hi Carol, Thank you for your positive feedback and for choosing American Web Builders. We’re committed to providing dependable service and strong results for every client, and we’re happy to know you had a great experience with our team. Thanks, American Web Builders