American Van LinesReviews of americanvanlines.com

Worst experience of my life. The van showed up after days of delay late on a Friday night. Then we had to move the whole house in a few short hours and also clean the whole house and be out by Saturday (due to closing restrictions on the new house in our new location). Then the driver said they could not fit all our stuff into the truck unless we paid extra money. Pure extortion! After we paid, they suddenly became helpful again and agreed to move all our stuff. Then when the items arrived at our new home, many most expensive items like tv, desk, piano etc were damaged. Our family piano had a leg broken off. But yet we paid extra to move the piano! Family pictures came off the truck with broken frames etc etc etc.

As so many Others have mentioned, the Company Routinely Doubles the Quoted binding-estimate price, on each User, once they Show-up at your place and know that it is too late to Back out. Worst Experience, of any Moving company in 40-years. Do NOT TRUST! They are Trying to Improperly have my Review deleted. Seems the Common Theme

My experience with American Van Lines started off fine when dealing with Alex F as he was personable and helpful (initially), but this soon changed as he couldn't even respond to an email where I was asking for help on my delivery. Everything went downhill after they picked up my items. Communication became spotty and unreliable—I had to repeatedly reach out just to get basic updates, and even then, the responses were vague or delayed. The delivery was late by several weeks from the agreed upon date of 8/8 (received 8/28) which was communicated with both Alex and my originally assigned customer rep Bryan. I was left completely in the dark, unsure of where my belongings were or when they would arrive. What made the situation worse was the lack of transparency. After pickup, the timeline kept changing without explanation, and additional charges were mentioned without clear justification. It felt like I was dealing with a company that didn’t value honesty or customer peace of mind. I got a hold of an agent on 8/8 asking about the timing of my delivery for the day since I had to pay an elevator reservation fee to which I was told I should have canceled, and it was on me because they never called the day before confirming my delivery. No one bothered to inform me ahead of time that there were any issues, so I called daily for about 2 weeks. Over this time, I learned that Bryan was no longer with the company and Rudy G was my new contact, but I never received any communication around this even as I was calling having issues. He was able to send me the final portion of my bill so that I could pay them, however getting a call back or communication was asking a bit too much. I had spoken to a random CSR asking for an update, to which she confirmed she saw notes that I had confirmed the agreed delivery with TWO different employees prior to my pick up and then she mentioned Rudy called me to which I laughed because I couldn't even get an email back at the time. I was fed up at this point that I requested a supervisor to discuss my frustrations. Rita O was the supervisor who called, validating my frustration and saying she would look into my delivery more, but did note there were mechanical issues with the originally scheduled truck. Had this been communicated, I would have been fine because I'm a reasonable person, but this wasn't. The day Rudy finally gave me a call, he was instantly defensive and condescending on the call trying to tell me there were no notes. He went on to say that the driver had a death in the family which is the reason for the delay, to which I said "bull shit, I don't believe shit you're saying because I was also told you called me and this is the first that's happened". I had finally snapped because these individuals are awful at customer service and will gas light customers for their inability to carry out the tasks they are paid to do. I had to call Rita several times from this point where I complained about Rudy and said I wanted someone else to handle my delivery. It was almost as though she saw the transcript of our conversation because her tone changed once I voiced my dissatisfaction and concerns. When I asked if they would reimburse me for repurchasing items since I had a trip and things plans she said they weren't liable, but could I say the same if I withheld payment because of whatever BS I wanted to say. However, I should've known it's a tone from the top issue because she barely followed up as promised and couldn't even respond to my email on the day of delivery since I had to pay my outstanding balance where I was told I would receive a discount. I had to call customer service because Rita was refusing my calls and emails. They got a hold of her to which she forwarded an agreement reimbursing me a measly $600, but I wouldn't be able to leave negative reviews or talk about this awful experience. Since I relied heavily on reviews, I decided the money was whatever at this point, but voicing the unprofessionalism of this company and doing all I can to blast their poor standards meant so much more. I expected professionalism and reliability, but unfortunately, American Van Lines failed to deliver on both. I would not recommend them to anyone looking for a stress-free moving experience. One last warning for anyone that decides to go with AVL, use caution if you deal with Alex F, Rudy G, or Rita O.

Add $2000 to whatever quote if you use this company. My brother made advance arrangements for an interstate move. The day comes to pack the house out...they dont show. Took him two days to reach someone at the company. They claimed there were truck problems, but could not explain why they didn't call, or why they didn't just get another truck. Finally, 4 days late, they pack him out, then arrive two days late at the new apartment. A week behind altogeher at this point now. Once the truck is unloaded, his adjustable beds were broken, literally missing parts (how?), and a box is missing. They tried to get him to sign off that everything was acceptable!!! Then they offered him less than two hundred dollars in recompense for the two broken thousand+ dollar adjustable beds and an entire box of household goods!!! This used to be the premier moving company in ths country. It is garbage now. Just don't do it. Two Guys and a Truck would be more reliable!!!

Unfortunately I strongly recommend you DO NOT USE American Van lines. After a great sales pitch the customer service rapidly went down hill. Date changes, cancelled pickup, rescheduled at the last moment and not a care for my organization or planning. Charged extra on pickup which if I didn't pay they would leave. Sadly two plastic totes were damaged and 3 totes including one full of treasured vinyl records did not arrive. After much trouble trying to get an agent I've been told sorry but they can't locate the missing items. No info as to how to make a claim. I'll be reporting them and taking this further. Beware of this company.

I recently carried out a US interstate move through American Van Lines. My experience was horrific, and I strongly advise prospective customers to look elsewhere. (1) As of early August 2025, American Van Lines markets itself primarily as a full-service mover, but they also delegate moves to other companies. In my case, they delegated the move to another company (Jackson Movers, DOT #97376). (2) American Van Lines provided an 11-day delivery window in the invoice, and a 12-day delivery window in the signed binding estimate, yet my delivery was scheduled for a date outside both windows. (3) American Van Lines did not provide a specific delivery time in our phone calls, even the day before the delivery, even though I repeatedly informed them I intended to use the delivery time to reserve legal parking in my city. This issue was ultimately resolved after I repeatedly called customer service, and emailed both American Van Lines and the agent company. (4) The agent company attempted to collect a duplicate $400 shuttle fee that already appeared on my signed binding estimate. This issue was ultimately resolved. (5) Two staff members from the agent company requested, in separate phone calls, that I either prepay in full before delivery or pay cash at delivery, even though the signed binding estimate explicitly allows credit cards at delivery (credit cards at delivery offer more protection to consumers). They backed down only after I repeatedly cited the signed binding estimate, the content of 49 C.F.R. § 375.217(c)(1), and threatened to involve law enforcement. (6) About four hours before the delivery, the driver stated he would not deliver unless I paid by cash, money order, or cashier's check, even though I had offered to pay by credit card and staff members from the agent company had already agreed the previous day to authorize a payment by credit card upon delivery (consistent with the signed binding estimate). This issue was ultimately resolved. (7) Upon delivery, several items were damaged: two boxes were partially crushed and soaked with liquid, and my bike had a flat tire. Before delivery, I filed an FMCSA complaint against American Van Lines due to the timing of the delivery. After delivery, I submitted a claim alleging damages to my possessions, and am awaiting acknowledgement at the time of this review. I strongly advise prospective customers to look elsewhere. If you choose to hire American Van Lines for your move, I suggest reviewing consumer protections (see ECFR, Title 49, Part 375), and bookmarking the FMCSA complaint portal, in case they do not comply with federal regulations during the move.

1 star – Be Aware - Absolutely Unacceptable Experience! I hired this company to move my condo based on what I thought was a professional, flat-fee service. The sales rep, came to my apartment for an on-site survey and confirmed the full list of items, including all the essential appliances like my refrigerator, range, dishwasher, microwave, washer and dryer. These were clearly listed in the signed contract and inventory. On moving day, the truck arrived four hours late, and the driver immediately told me he wouldn’t be delivering the appliances unless I paid extra, despite the fact that I had a flat-rate contract. He claimed he was only being paid by the company for 4.5 hours of labor and said delivering everything would require an extra 1.5 hours, which I’d need to pay for out of pocket. When I refused to be extorted, he refused to deliver my appliances. I spent nearly a week trying to get a response from anyone at the company. Calls to their main office line, direct lines to several representatives and to the rep's cell who set it all up, were ignored. Zero accountability. Finally I had to hire a different moving company to finish the job at my own expense, and lost another full day of work in the process. Bottom line: This company broke its contract, extorted me, ghosted me, and left me with massive inconvenience and extra cost. It is highly advised to avoid them at all costs!!!

BEWARE!!! If you have experienced deceptive or unethical practices by American Van Lines, you are encouraged to file a complaint with the Florida Attorney General's Office. American Van Lines has engaged in practices that we believe are unlawful and in violation of consumer protection laws, including but not limited to: * Issuing low initial estimates and dramatically increasing charges upon delivery ("lowball and upcharge" tactics); * Holding personal property hostage until excessive fees are paid; * Failing to deliver goods as agreed, and refusing to provide clear information on the location of undelivered items. Summary of Our Experience: In March 2025, we entered into a binding agreement with American Van Lines and paid a substantial deposit. We were instructed to provide 7-10 days' notice before pickup. We contacted the company three weeks in advance to update our inventory list. Despite repeated calls, no one responded until five days before our move-out date, when we were hastily given just 2 hours to approve the updated list--an unreasonable and unacceptable timeline. The company ultimately refused to pick up all of our belongings, citing an increase in items in the garage, and failed to meet the agreed possession date required by our home sale. We were forced to make costly last-minute arrangements to store and move the remainder of our household ourselves. On June 6, 2025, American Van Lines arrived to pick up our belongings and demanded an additional payment, which they later could not provide me with that amount off the balance due. Since that date, we have made daily calls with no resolution. As of June 19, 2025, we have not received confirmation that our belongings would arrive by the scheduled delivery date of June 22. On June 26th they called @7PM with out their 24 hour notice period and on the 27th, only a third of our shipment was delivered, and over 50% of that was damaged. Despite this, AVL demanded full payment. Per the driver on 6-27, he told AVL that he did not have all of our items but AVL did not notify us that it was a partial delivery, and demanded payment in full, once they did show up most of the Items arrived broken, missing parts, or improperly packed. For example, 2 - custom computer were thrown into boxes without the proper packing, a laptop tossed into the bottom of the same LARGE 100lb box, a glass vase, and pictures was thrown into a box without wrapping, and beds were delivered without legs, remotes, or power cords--rendering them unusable. Worse, documents we signed were altered post-signature to support the increased charges. This is a serious violation. As of July 26, 2025, we still have not received all of our items, and American Van Lines cannot or will not confirm their location. One representative claimed the items were in Colorado, while a company executive later stated they were in Wyoming. We have video evidence from a driver showing the conditions and manner in which our property was stored--unprofessional and possibly unsafe. July 5, 2025 - Ongoing Damages and Business Disruption On July 5, 2025, we received another partial delivery of our belongings. Once again, a significant portion of the items were damaged, many beyond repair. The continued mishandling of our property by American Van Lines has not only resulted in personal loss but has also severely disrupted our business operations and my professional responsibilities. To date, American Van Lines has refused to acknowledge or offer solutions for the clearly inadequate and careless custom packing performed on June 6, 2025, in Utah. Despite paying for this premium service, items were packed improperly, often without necessary protection or labeling, leading to widespread damage. The lack of accountability, repeated delays, and failure to communicate or rectify the situation have substantially hindered our ability to conduct business and perform essential job functions, causing both financial and reputational harm. Consumer Warning: We strongly advise against using American Van Lines. Based on our experience, this company is disorganized, unaccountable, and exhibits a lack of transparency and internal controls. If you are considering a move, we urge you to thoroughly research all options and avoid this company preventing a similar outcome. Buyer BEWARE!