American Van LinesReviews of americanvanlines.com

One of the WORST "interstate moving" companies there is! They promised a pick up of our goods on 6/8/2026. They didn't show up until 6/12 5 days late at 2pm in the afternoon and then had to come back on the 13th They had subcontracted the work out to a Russian crew who showed no concern or interest in doing a good job. I had scheduled services, closing and an Airbnb biased on their schedule provided, which they failed to meet for 5 days. This "crew' put out goods in storage instead of as promised by 3 separate salespeople "on an American Van lines truck". They took two days to load their truck, which was a U Haul truck. Then they tried to charge us over $4000 for storage! Simply because they did not have a truck. Mind you we had contracted service on May 11th and prepaid for it. We had packed everything but maybe 10 boxes that required special packaging (pictures and blanket wraps for furniture. The subcontractor kept on trying to get more money from us while our stuff was being loaded, despite our contract. We provided a storage unit 20'x40' free 1st month and $150 per month afterward. Certainly not a $2000 cost! We called and left over 12 VM's with 12 different contacts at American but I had to get ahold of the COO to get any call backs later that afternoon as we looked for an ETA on delivery. So far they are telling us that the delivery will be in July sometime. Really a terrible company. They do not call back. They do not answer questions. Sales will lie to you without regard. They will use subcontractors despite telling you they won't. They hold your furniture and belongings and miss agreed timelines routinely. They will cost you money by missing agreed upon deadlines. I'm surprised that the NHL and Military uses them at all! I certainly would not want to be associated with such a terrible service company who uses subcontractors, can't provide ETA's and doesn't answer the phones. In good conscience, I will NEVER recommend this shoddy run company to anyone.

Unfortunately I must also share a similar story that others with poor ratings have shared. My furniture was picked up from our location on June 26th. I was originally given a window for delivery between July 1-3. It has now been two weeks and our furniture is still sitting with a 3rd party delivery service and has not moved. I was told American Vanlines did not use 3rd party movers which is a lie. I still have no delivery date and the move coordinator has been dismissive and rude. It is costing our family hundreds of dollars to function without our items. I would NEVER use this company again.

They mislead the process. They contracted out the entire move to a 3rd party vendor. So they stayed on as the liason but were slow to respond to any of my inquiries if they responded at all. The move coordinated never did a final "walk through" to finalize the cost estimate or answer any of my questions. So when the 3rd party vendor showed up to move me, we had to adjust how I packed, what I packed which increased my cost by $3000. They also changed the date that my belongings were to arrive. Only to delay that date by 2 days. It was a horrible experience with this company and specifically the move coordinators and supervisors. They did not care about me at all. Zero customer service.

If I could give it Negative 5, I would !! The worst moving company. They subcontracted me, damaged and lost several belongings, were disrespectful on day of the move, took forever on the claims (They have 120 days, so they take their time) and are likely going to deny most of my claim- as it was packed by the owner, and I didn't mention it in the middle of a terrible move. And get this- they expect property damage and scuffs on the wall as part of the move. If a piece of furniture is damaged, they only offer a "fair market value"- ie a comparable piece on marketplace or ebay, even if it doesn't match the rest of your furniture. A total night mare. Never again!

Complete lack of coordination! Specified heavy pieces, yet only two people came and could get 3 pieces on the truck without significant physical effort by me added. They only brought 1 dolly cart when they even said if they knew they would’ve brought 2 dolly carts or a lift truck. They didn’t meet the load date causing me to miss a days work. I emphasized to the original booking agent about the heavy pieces and one needed to go to the second floor. When they came to deliver, they refused to take it to the 2nd floor because they felt it was unsafe without the proper equipment that they didn’t have. They told me to contact my dispatcher coordinator to get a 3rd party mover for me to get it to the 2nd floor. Four different phone calls across a week for follow up ended the same way that they would talk to a supervisor and get back to me…Never did! Not one of the 4 times! Horrible care for the customer, horrible communication/ coordination, disrespect and completely unprofessional “ghosting” of a customer. Despite that I asked to talk this through for an alternative resolution for just the 1 piece to the 2nd floor, I was ghosted again! They got their money for the move and don’t care at all about their service!

Customer service was absolutely terrible. I moved 14 times and their service was by far the worst. They promised me a delivery date before I hired them and then changed it multiple times to dates that were unacceptable. I had to escalate things multiple times to finally get resolution. It was a horrible experience.

American Van Lines = Broken Promises, Poor Communication, and No Accountability American Van Lines added 100% more stress to an already difficult cross-country move. As a retired military veteran who trusted them based on numerous military PCS moves during my active-duty career, this has been the worst moving experience of my life. What I did not fully appreciate when booking this move was that American Van Lines appears to operate as a brokerage carrier for non-military moves, relying on third-party movers and contractors. When problems arose, this arrangement seemed to create confusion, poor communication, and a lack of accountability. No one appeared willing or able to take ownership of my move. Timeline of Events February 24, 2026 – Contacted American Van Lines for a quote to move from NC to Washington. During the sales process, I repeatedly heard explanations about “PCS season” and tariffs affecting rates. March 9, 2026 – Signed the contract, paid the deposit, and scheduled pickup for May 4. Payment processing was fast and efficient, and the company never missed an opportunity to remind me what I owed. I intentionally booked months in advance to avoid peak PCS season. Unfortunately, “PCS season” later became the explanation for nearly every problem that followed. May 4, 2026 – Movers Never Showed Up The scheduled pickup date arrived. No movers. No phone call. No email. No explanation. After spending more than three hours calling American Van Lines and being transferred between multiple departments, I finally learned that the local moving company had canceled at the last minute. Neither the local mover nor American Van Lines informed me. May 5, 2026 – Pickup was rescheduled for May 7. May 7, 2026 – Property Finally Picked Up Because of the delay, I had already relocated to Washington and was forced to execute a Power of Attorney so my mother and sister could oversee the pickup. The pickup was eventually completed. Then the Communication Stopped. As I waited for delivery, emails went unanswered, phone calls produced conflicting information, and no proactive updates were provided. June 22, 2026 – Still No Delivery More than 45 days after pickup, I still do not have my household goods. On June 22 alone, I spoke with four different representatives. One claimed my shipment was in Colorado. Another stated it had never left North Carolina. After more than six weeks, American Van Lines still cannot tell me where my belongings are, when they will arrive, or provide any meaningful accountability. What I did receive was another reminder that it is “PCS season.” Final Thoughts This was not an inexpensive move. As a retired veteran living on a budget, it represented a significant financial investment. American Van Lines had plenty of time to discuss tariffs and collect payment. They did not have time to communicate with a paying customer whose entire household effectively disappeared into their system. I still do not know exactly where my belongings are. I still do not know when they will arrive. I still do not have answers. What I do have is the most frustrating, stressful, and disappointing moving experience of my life. American Van Lines has completely lost my trust, and I cannot recommend them to anyone.

Last year our family was going to be moving from UT to ND in June of 2025. I called over a month in advance to secure a delivery spot and was quoted a fair price I was willing to pay. That team was great to work with, however it got worse after that. They gave me the phone number of my "agent" who I could get ahold of. As the delivery got closer I had questions. I called the agent number many times and never found someone at that line. I had to call a different number to look up my delivery. As it got closer, the people at that number confirmed that a driver was coming within the window specified which was very important because we were driving cross country to secure our apartment on a specific date while driving with a baby and a dog and a cat and the person helping us out had a paid flight that she had to catch coming home. We never had someone call ahead to inform us that a driver indeed was coming, but after many calls, we waited for our delivery window. The first day arrived, we called and we requested to know approximately when a driver would be coming. On the very last day of our window out of anxiety we called asking when were they coming? The person on the phone informed us that the delivery was getting delayed because the driver was no where even near us. The soonest he could come was the following weekend, a week away, which is when we were already supposed to be in a different state physically. There was zero notification of delay and zero effort to apologize for such poor communication and service. We unfortunately were stressed out of our minds because we had to cancel our delivery and find another moving service to move us urgently which ended up costing us more than double what we had been quoted initially. It just felt largely inconsiderate of the financial and emotional strain their poor teamwork ended up costing us. I would never recommend them to anyone looking for something reliable.