American Van LinesReviews of americanvanlines.com

This is my second move from Maryland to Florida with American Van Lines. They get the job done … nothing broken either.

Terry and crew. Very courteous and professional.

Great driver and mover! Really pleasant experience.

Omar, our van driver, came to our home located at 7000' in Sequoia National Monument. Loaded up and delivered on time and undamaged. Exceptional service

Packing was excellent. Delivery on time. Polite, Competent Employees.

6/13/2025 - UPDATED TO SHARE AMICABLE RESOLUTION: After I posted my original review, I received a phone call from Theresa, a customer service representative with American Van Lines. After sharing my experiences with her, she apologized profusely for our troubles and spoke with management. They agreed to refund half of the extra money that we paid. In addition, they promised that customer service training, especially in the area of returning phone calls and emails, would take place. I am writing this update to point out that while I have seen many bad reviews and even written a few, I have never had a company step up accept responsibility, and try to make amends. This apologetic attitude and willingness to make it right have made me decide that if I do need to schedule another move, I will certainly give American Van Lines another shot. Very few companies these days are willing to extend an olive branch and make any sort of move towards pleasing their customers. American Van Lines wins my vote even with the bad experience because they tried to do what was right and that is very rare indeed! Whatever you do, steer clear of American Van Lines if you're moving. If I could give them zero stars, I would. I selected American Van Lines to help my daughter move back to our area because my husband is ill and I need help with his care. I read many reviews and made my selection based on both price and the great reviews and thought that I was choosing a good company to assist with the move. I could not have been more wrong! It started off well enough with a decent quote and I felt they weren't nickel and diming us to death. As we got closer to the move date, I updated them several times with a new itemization list to ensure we were being charged correctly but never got new confirmations. I also noticed that I was having trouble getting anyone on the phone to confirm the actual date of pickup for the household goods. About a week before the move, I was getting a little frantic as I could not seem to get anyone to actually pin down a day that the movers would be there. I don't think it would have been so much of a problem if we had not had so many moving parts. I was flying in to assist with the move and had very specific dates for both the flights and the hotels. When we finally arrived on the actual move date, I didn't hear so much as a peep out of American Van Lines. I called them 11 times the day before to try and get confirmation of the time for our household goods pick up. I even tried to get a manager on the phone with no success. I got off the plane, met my daughter in the airport pickup, and we went to have a quick dinner. After dinner, we still had not heard anything from American so I went to check into my hotel hoping to resolve the issue the next day. As I was checking into the hotel, I got a phone call from the driver of the truck saying he was on the way to pick up our household goods. He said he would be there within 20 minutes but we waited more than an hour. The truck that finally arrived was not marked as American Van Lines and the driver did not have the correct itemization of goods nor did he have any idea that he was to pack several TVs and glass tables even though I was specific about those items on the original itemization. By the time we got back to the hotel it was almost 11:00 at night. If that had been all that went wrong, I would not be writing this review. However, when we got to our destination, a completely different moving line showed up with our household goods. Instead of American Van Lines, it was United Van Lines. The gentleman delivering our furniture seemed completely unaware of what was going on and could not provide any answers. He also did not have a correct itemization of goods and we ended up having to pay more than $700 extra. The paperwork he showed me did not match what I had signed and several of the furniture items were broken. At the end of the day, we did not try to file a complaint with American as I feel a lack of decent customer service and complete lack of communication are indicative of a serious company-wide breakdown. Although I spoke to a "manager" at one point, it seems our complaints and concerns were brushed away and ignored. We never did receive the promised managerial call back and we felt we were deceived. Once they have your money, they don't seem to care.

The workers were very helpful, obviously knew their job, very organized!! Unlike previous movers I’ve used, they treated my furniture with care as if it was their own. I will use them, if necessary in the future, and will highly recommend them. This goes for the movers and the office staff—all very efficient. Thanks so much.

On time and took great care to see that everything was well protected and organized.