American TallReviews of americantall.com

Ordered item on 16th finally got a tracking number.on the 18th Package is still sitting in warehouse. Tracking says label was generated on the 18th but still not picked up by the carrier on the 20th. I need this item by Christmas no way to talk to anyone. Customer service really lacks Shipping is unbelievably slow. Also my account was charged for item that they Haven’t even shipped yet.

Has AMERICAN TALL ever heard of CUSTOMER SERVICE??? I'm sure they know of CS in Canada! They may have a good product, but based on their CS, I would NEVER ORDER from them again. HORRIBLE. I'm trying to return a DEFECTIVE pair of jeans. Why should I waste so much of my time and get so pissed off about a defective product THEY SENT ME? I'M THE CUSTOMER! If you can't call someone, email or have an online chat, you should not run a business. SHAME ON THEM.

Ordered several items, same style, same size. They were sized wildly differently. There is no customer service number. You have to wade through chatbot prompts for 10 minutes before you can even send a message. Then they take several days to get back to you. Then they want you to take measurements and photos. Meanwhile, you still can't exchange it yet. More waiting. They actively discourage you from exchanging something in the hopes that you'll give up. Customer service nightmare. Never again.

This is my first time ordering from this company and I will never make that mistake again. I am tall but very slender and have been looking tirelessly for pants that fit. With no luck; I decided to look at American Tall online store. The website touted that their length and sizes differ from other mall clothing stores. I placed quite an order. When received the clothing (pants) they were all huge and not that long at all. As for the legging there is a big band thing sewn across the waist to the hip area; which for a smaller size person form bulks on both sides of the hips. The company is not unique in that their sizing reflects the mentality that somehow that the taller females are is the bigger are in size. I immediately returned the whole order. Experienced some difficulty during the process. Tried to get help from the bot. Hopeless! In the end I figured out that one has to click on either the option for store credit or a refund to original form of payment. Lastly, I was left with a return shipping cost of $12.99 CAD for nothing. American Tall should follow other companies and provide free return shipping for all first time online orders.

I paid for expedited shipping and the items never shipped. Cant get in touch with anyone to find out when/ if the items will ever ship. A label was created at USPS and that’s where it ended. The bot chat they have as their “customer service” is infuriating. It’s not help or support. I will never order anything from them again.

As a tall girl, i ordered 2 pairs of sweats during black friday - both were too big so i decided to order them in a smaller size before sending them back. The delivery was quick so i chose to wait before sending the original package back to avoid doing 2 trips to the post office if the other pairs don’t fit well either. I had also added a pair of leggings for my mom and a pair of smart trousers. Nothing fit - everything was baggy in places where it should not be baggy. The measurements were off entirely, it expected my waist to be small (as it was) but it then was shaped as an overly hourglass-like figure. Anyways, I had to return everything which cost me 70.- £??? This is honestly absurd, especially since I asked if I could send it in one package and they refused to process it that way. There should be a warning/notice that the return will cost more than the items themselves!! DO NOT order from there if you’re not 10000% sure you’re going to keep everything!!

Honestly the worst experience. The delivery time was the only positive. I received the product in less than a week. I ordered women's tall black leggings. These leggings were the thinnest, cheapest and worst leggings I have ever seen. They were more like cheap tights. I had to pay over 7 in shipping and now 9 to return. I reached out and customer service was horrible. Don't order based on reviews. Do not believe those. I will never order from that company again.

I spent over two hours shopping on their site so that I could get clothes to fit my 6'5" son's trip to Europe for a music performance. After assembling the clothes in the checkout and commencing that process, I got all through it for the site to say they don't ship to California. I checked their website and it clearly states they ship to all 50 states. This was a frustrating experience, not to mention a waste of time - I encourage others to not bother with this company.