American TallAmerican Tall makes quality clothing for tall men from 6'0" to 7'1" and tall women from 5'9" to 6'6". Designed thoughtfully and engineered proportionately to ensure the best fit possible. A family business since 2015, and now a leading brand in the tall community worldwide.
American Tall (americantall.com) has 363 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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R V.
NO STARS!! Horrible customer service. Didn't even deliver my items, nor give me a full refund and no one has reached out. I've opened several of tickets no one has emailed me. Horrible service. Do not trust them!!!
Response from American TallAug 5, 2025
We're sincerely sorry for your experience, we'd love to help have this resolved for you. Can you please provide your order number and email address here so we can assist you with this: https://americantall-gen.ada.support/chat/
Richard B.
I am 6'7". Ordered three pair of pants. The shipping was a bit delayed (from Canada) but they arrived and fit really well. Was initially very pleased. HOWEVER, after less than two weeks of wear, and a couple of washings (cold, gentle cycle) the insides of the legs of the pants have excessive pilling. Customer service did respond to the email, asked for pictures, which I sent, and then said it was "normal" and offered me 20% off my next order. Nope. Three pair of pants of $221.00 that pill after two weeks. Really, substandard material and quality. Will not order from them again. Lesson learned
Response from American TallAug 18, 2025
We're very sorry for your experience. Pilling can occur with everyday wear, fabric rubbing against itself, and agitation from washing and drying. We recommend washing items inside out to help prevent pilling in the future. However, we're sorry your pants had developed a this issue. We can see you've been working with our team and they've reached out with a resolution. If you can get back to them on the open ticket, they're happy to continue assisting you with this.
Jordana
While I liked the hoodie and leggings I purchased on sale ($45.20 for both), I have been very unhappy with my experience. Prior to delivery, I did not realize the company was located in Canada. I received notice from UPS informing me I had to pay customs before delivery, which listed more items than I ordered (had it just been for mine, I would have just paid - no question), and was just under $80! I contacted American Tall, was told I would not be responsible for this, they were working it out, etc. Still without my purchase weeks later, I received a bill in the mail from UPS. I was again told it would be sorted. The items arrived, I thought that would be the end… NOPE! Months later, I received an overdue bill from UPS, which had late fees! I contacted customer service through their absurd online chat (there is no other way), they asked for copies of the bills (I could only send the most recent- why would I keep bills I was assured were taken care of/that I would not be responsible for?). Again, told it would be taken care of. Again, I was stupid and believed them. It’s been 5 MONTHS, and now I have a debt collection agency contacting me on behalf of UPS! They did not solve anything! This now affects my credit score, and after days, I have still not received a response from American Tall for their latest blunder of what should have been a simple fix for them! This is outrageous and appalling “service”.
Response from American TallJul 9, 2025
We're very sorry for your experience and delay in having this resolved. We were advised by our carrier not to pay directly while the bill was still under your name. The correct process was to have it rebilled to our account first. The carrier had assured us this would be resolved by May 31st. But this was delayed at their end, and the fees got forwarded to collections. We apologize for this. Our team has worked with you to provide a resolution for this issue, and we can reassure this will not occur on future orders. Please let our team know if you have further questions.
Shawn
What a joke! I ordered $200+ in shirts in hopes of finally finding a vendor that I could count for clothes that fit. Not only did they take 10 days to ship it but the order was 100% wrong! Then instead of taking responsibility for it we had to repackage the order, PAY for shipping to get my money back! NEVER AGAIN, I will shop at Walmart first and I hate Walmart!
Response from American TallJun 18, 2025
We’re very sorry for your experience. Due to recent cross-border regulation changes, there have been unexpected delays—especially for some shipments that were shipped from Canada. While adapting to these changes, an incorrect order was mistakenly shipped. This is highly unusual, and we’re truly sorry both issues affected your order. To fix this we have moved more inventory to our US warehouse so that our customers can receive shipments faster. We see that our team has already provided a resolution, but please feel free to reach out if you need further help. This isn’t the experience we strive to deliver, and we hope you’ll give us another chance to make things right.
Shawna
This company cuts corners by utilizing a bulk shipping consolidator in Canada to fulfill orders, causing extreme delays in receiving your package. Their posted shipping times for the U.S. are incorrect. They will say there's customs congestion at the border but in reality, your package hasn’t even left their warehouse. I have no idea when I'll receive my package. If you value transparency, timeliness, and honest customer service, I recommend ordering elsewhere.
Response from American TallJun 12, 2025
We’re very sorry for the delay. We fulfill orders from both US and Canadian warehouses based on inventory, and recent cross-border regulation changes have caused unexpected delays — especially for shipments from Canada. We understand how frustrating this must be, and we’re actively adapting our processes to minimize these disruptions and get packages delivered more quickly. Transparency and customer trust are very important to us, and we appreciate your patience as we work through these challenges. If you need further assistance, please reach out to our customer experience team, they're readily available to assist with any concerns you may have.
Adrienne
I paid extra money for what appeared to be expedited shipping. There is no phone number at all available to contact American Tall when you realize your merchandise isn’t even being shipped. I was able to fill out an online form and three days later finally got a useless response about the fee only applying to “signature required packages”, but mine still hasn’t shipped. They want five business days before I start complaining, but it’s been over 7 business days and still nothing has shipped. I wanted these clothes for a special occasion, but definitely won’t get in time. So disappointing they have zero customer service available. The previous clothes we’ve ordered are 50/50 on quality. The jeans are hard as a rock fabric, and the sweatpants a little too tapered at the ankle ( they ride up and are too tight to pull down, so stick to your calf like you’re waiting for a flood), but the lightweight golf shirts were okay. Someone get them some real employees and fix the system to contact someone and ship faster!!!!
Response from American TallJun 18, 2025
We're very sorry for your experience. Due to recent cross-border regulation changes, there have been unexpected delays—especially for some shipments that were shipped from Canada. Our team is actively adapting our processes to minimize these disruptions and get the packages delivered as soon as possible. To fix this we have moved more inventory to our US facility so that our customers can receive shipments faster. We see that our team has already provided a resolution, but please feel free to reach out if you need further help. This isn’t the experience we strive to deliver, and we hope you’ll give us another chance to make things right.
Kristy
Need to contact someone ?! Goood luck no phone numbers to talk to someone and their customer service hours are limited. Ordered a suit. Came in needed to exchange it. We were told it wouldn’t take any longer then 5-8 days which was perfect because we needed it for an event. Suit finally showed up a month after they guarantee it to be there for the event. Now we get to deal with a hassle of a refund because the event was missed. Will not order off here again.
Response from American TallJun 18, 2025
We're very sorry for your experience. If you can provide us with your email and order number through this link, we'd be happy to look into this for you: https://americantall.ada.support/chat/?greeting=
Michael John (.
Took about a MONTH to receive my order AND two of 6 items were not there. They issued a credit BUT I wanted the items. NOT GOOD !! IF in no hurry and don't care if you get everything you order clothes is great,
Response from American TallJun 6, 2025
We’re very sorry about the delay—your order was shipped from our warehouse in Canada and is impacted by border congestion. Our team is working hard to get it delivered as soon as possible. Please know this is an unusual situation. To help prevent such issues in the future, we’re moving inventory of popular products to our U.S. warehouse. Additionally, we can see you're working with someone from our team to assist with the missing items, please let them know if you have further questions.
