American TallReviews of americantall.com

I purchased a polo & a tee from American Tall. Both my shirts have holes in them and they are junk! I paid almost $40 for a polo that was not even completely sewn at seem & my tee had a hole in back. I would’ve returned them but it’s more hassle than it’s worth! Aside from this I’m 6’3 and the polo shirt was short! My shirts from Under Armour are way longer and better quality. American Tall sells thin crappy shirts!

Customer service isn't. They have an automated chatbot, but I needed to speak or chat with a human about sizing. I finally got the chatbot to refer me to the "live support team," but after several seconds I got a message: "You've disconnected from the agent. Would you like to try again?" and I had to click "Try again." Repeatedly. After 20 or so times of this, I gave up. Update: I eventually received a reply by email, but a few days later I have another question about a return and have the same problem with their chatbot. I'm making an exchange, and the link to a packing slip on their returns page is broken. This is during hours when a live agent is supposedly available. I'm sure I'll get another reply in 2-3 days but - grrrrrr. My sense is this is a relatively new company, putting more attention into products than a seamless customer experience. Seeing all the complaints here, I hope they throw serious attention into working out the service kinks soon. Quality of the clothes seems good.

Most of my experience with American Tall has been good, but their customer service (or lack thereof) has ruined that for me. I have ordered several times from their website, and recently I had to return a couple of items. It says on their site that you can ship multiple returns in one package, so I returned a jacket and a pair of joggers in the SAME package. I received the refund for the jacket but three weeks later, I still have not had an email or a refund for the joggers. I have done the online chat and sent emails to customer service, but I keep getting stuck talking to someone named Henry on both options. I explained that the jacket and the pants were in the same package which Henry keeps ignoring- just telling me that the package with the pants will be opened and processed when the package is received. I keep saying that is has clearly already been opened and received since the jacket return was processed, and someone must have either ignored or misplaced the pants and their return slip since they were in there too. He is not interested in actually paying attention to what I'm saying, or even investigating the issue. I even received an email saying that the return slip is expiring in a few days even though they CLEARLY already have the package. So basically, American Tall has stolen my money as I see they've done to other people too.

I bought two pairs of pants from this company. Faux pants and black slim slacks. Both pants run long like how I want them to be. However, the faux pants are a bit too big on me. I ordered 34 by 35-sized faux pants and it is waaaaay too big on me. There was no size chart for me to decipher which size I should order. As of December 10th they NOW have it. I ordered an exchange for a pair that is smaller and I couldn't even zip it up. Their sizes are a joke. The sizes are either too big or too small for me. However, the black slacks were great. I also bought the slim black slacks 12 extra tall pants and they fit fine. They run a little big on the ankles. The model looks skinny in them on the website for the faux and the slacks. I am pretty skinny for my height (5' 11", 165 lbs). American Tall I thought you were supposed to help tall people find the perfect size for them. Not all tall people are fat. I do not think I will buy from this company again. Maybe I will look at their long sleeve shirts, dresses, or blouses. But I will most definitely not buy pants from this company again. Their size chart is very frustrating when the thigh part on the pants looks too big on me. I hope they fix it and run their pants skinnier. I decided to give American Tall a second chance and bought a long sleeve extra tall and faux pants. The long sleeve fits perfectly. I ordered a 32 x 35. It still looks baggy in the legs but it's tight around the waist. Their sizes are a joke. If I go smaller, it won't fit me around the waist. If I order a bigger size, it will look baggy around the thighs and calves. American tall if you're reading this, please have a super skinny size bc it is very baggy around the thighs and calves. I will only buy long sleeve shirts from this store from here on out. Not going to buy pants anymore from this company. If you're tall, do not buy faux pants. Their sizes need to be fixed. Now I officially won't buy from this company ever again knowing that they're not American made anymore. They now reside in Canada. The fabric in their clothing is also not healthy and toxic.

One week after placing my order and receiving confirmation, my order is still in New York. American Tall is perfectly satisfied with the progress of my order. And I paid for this shipping. Won't be ordering any more $30 tee shirts from AT.