American TallReviews of americantall.com

I've ordered a few times for my daughter. The last time was for Christmas and I ordered 3 pairs of leggings and one dressy sweater. They were all so thin you can see through them! NEVER AGAIN!

Ordered fleece lined leggings. What they sent are not fleece lined. Customer service insists that they are. No, they aren’t! The product is not what they describe. Buyer beware. Scam.

I placed an order 11 days ago. A couple of days ago, after having heard nothing from them and seeing that nothing has shipped, I wrote a short review online stating that fact. From other reviews, I've seen this has been a chronic problem with this company. Well, today - i received a cryptic message saying that they've cancelled my order. No discussion, no reason given. Just - you're cancelled. I can't think of another business I've ever dealt with that has unilaterally cancelled an order without at least an explanation. I guess maybe they don't like it when customers give (honest) critical feedback on a public forum. They aren't worth the hassle. Lots of other places to buy clothes.

I am yet another customer that ordered on December 2nd. A tracking number was created on December 9th and it still hasn't shipped. It is now December 23rd. I paid for expedited shipping. They refunded that weeks ago. As everyone else says, when you contact customer service they give you nonsense answers such as.. the carrier must have made a mistake with updating the package info... Which is not possible if UPS never received the package!! I bought this as a late birthday present for my tall son, now its not even going to get here by Xmas. And I see no solution, because the customer service takes days to answer and do not offer any alternatives/ solutions.

expensive, low quality. 2 pairs of shorts, both ripped in exact same location with very few uses. (next to back pocket, not even a stress point). Customer service was not helpful

Terrible customer service. Their system shows my items being shipped on December 11th but UPS shows they haven’t received them. Their system only has a useless bot for customer service which generates a ticket that goes nowhere. I will be disputing my charge if I don’t get the items by Christmas. Is this company a scam?

Ordered sweats for my brother for Christmas on December 2nd. The package said it was delivered December 10th, but nothing was left at my door or anywhere even remotely close to my address. I contacted their garbage AI bot for customer service. They gave me a ticket. 4 days later someone emailed me to repeat the same questions the bot had already asked me. And now here we are the week of christmas, no package, no refund, no communication. I'm starting to think the whole site is a scam.

Made an order for Christmas gifts for my husband in EARLY December. Order is still in Ohio waiting to be picked up by USPS about 20 days later!! This is unacceptable and so unprofessional.