American TallReviews of americantall.com

First time purchasing and one of two items did fit and is pretty nice but I can’t return the second item due to the crazy 44$ return cost that popped up while filling out the return form. From what I understood before it was 9$ which is OK I guess but this was just ridiculous.

*Update: A customer rep messaged me back. They were able to resolve the issue and I have received a full refund. ———————————- They shipped me the wrong item and I’ve been trying to reach someone for assistance. I ordered a jacket and instead was sent a shirt. I have not been able to speak to customer service rep. This was my first time ordering from this site. Very disappointing experience. All I want is a refund. It’s unfortunate that us tall folks already don’t have a lot of options and the options that are available, drop the ball. Please get it together American Tall. Attend to your customers so you don’t lose them.

sizes are tall... but sizing varies a lot by each product, and overall quality is very disappointing.

Literally just the title. They don't restock their items. I've been waiting for MONTHS for simple t-shirts to be restocked. Absolute bs.

I have placed several orders with this company. In the beginning i liked the company and they were much easier to contact. Now you will only get a chatbot that only wants to answer the questions they want you to ask. Prices have gone up sales are only for things they can't sell. They are very good about pushing you to buy what they want to sell not so good at helping you buy what you want. Now they want you to track your order through Shopify. Plan of giving Shopify your contact information so that it can be given or sold to other intrusive companies.

I've shopped with AT for a few years now, and I'm just about done with them. They have some decent to nice clothes. Pricing is slightly better than avg (but that isn't saying much as all retail is a massive rip off with extortionate pricing). But a few major things keep coming up that are just awful and really have forced me to look elsewhere for tall clothing. First, their customer service is awful and just about non existent. I have sent them multiple emails over the years about an order issue that needed taken care of and they rarely responded! Not late, not a long time, almost never. I think they've responded 1-2 times out of 5-6 emails. And the few times they have written back to me, it sounds like it's some sort of AI robot talking to you, not a human. So that's a huge problem. The second one, is that they have an AWFUL returns policy. They CHARGE YOU to return a product. I can't even remember the last time in life in the Western world when a company charged for returns. Which is ridiculous. Because they charge you an outrageously high fee like $9.95 or something like that to ship. And it's USPS. So you know it cost WAY less then that to actually ship it. Then they're SO cheap, that they charge the customer for a return. When 99.99% of all retailers offer free returns and have been doing that for 10+ years. HUGE problem and makes buying clothes with them a hassle. Plus, for whatever reason, their shipping times are VERY long and not acceptable. I've had packages take 5-7 business days to get to me in Ohio. They're warehouse is in Upstate NY! It's like 5 hrs away! And yet it takes 5-7 business days or 7-10 days sometimes for an order to get to me! Absolutely ridiculous that it takes that long and especially considering how much they charge for shipping. For 10 bucks, it should be 2 day shipping! And third, their clothing isn’t all that great across the board. I’ve ordered everything from jeans, pants, dress shirts, casual plaid shirts, t-shirt, workout shirts, etc. And every single piece of clothing fits differently and some of them are lower quality, while some are regular quality. None of the pieces of clothing are high quality. I’ve ordered a bunch of tshirts from them in different colors, all the same size. Yet, they all fit drastically different. Some are long enough in the body, some are barely below my pants line!!! Some have short sleeves, others are long and baggy. Others fit in the body a bit snugger (slightly slim fitting, which is nice) while others are billowy ruck sacks! The jeans are thin and have sharp edges all over the material. The casual plaid shirts are all over the place in sizing, just like the tshirts. Some big and baggy, others normal fitting. But all are the same size. It’s just a mess. And again, anytime I’ve tried to email them about any of these issues or shipping or anything else, they usually don’t even respond. And if they do, it’s an AI robot, not a human. It’s a shame, as it’s about time there were Tall clothing stores that make nice clothes that fit well. But the problems AT have are not acceptable and I have already moved on from them. I’m not saying I won’t ever shop with them again, but it would be a very rare situation if I did. Can not recommend this company and their clothes.

We ordered 3 pair of the same jean and they all fit drastically different. One was much too long for the inseam ordered, one was much smaller in the waist and thigh and one fit well. This same thing happened with another TWO styles of pants. We also realized that they have stopped using 99% Cotton/1% Spandex for material and have added polyester into the mix for their jeans. We also ordered replacement hoodies and they have greatly reduced the roominess of the sweatshirts - they are now everyday wear narrow in stead of being an outer layer. We have shopped this company for more than 4 years and have seen the quality go down in that time. We really do appreciate the sizing this company offers - just order multiples of one size so at least one will fit well! Update 12/21/24: American Tall has reached out to get more details on merchandise. Last year I gave them private feedback on these same issues, I did a public review this year as they did not seem to take action last year. I will order again, I just hope pointing out these inconsistencies in a public forum will spur them into action.

I love the idea of American Tall. Their sizing is very inconsistent. I ordered the wearever fleece open-bottom sweatpant in "tall" which, according to their size charts should fit "up to 36" inseam." I am a 33" inseam and these were just barely long enough and after washing, they are now at least 2" too short!! Very disappointed to have paid $55 each for 2 pair of these and now they are just like any other sweatpants that I have - TOO SHORT!