Zachary C.
Just got a UPS Invoice for $70 due to…
Just got a UPS Invoice for $70 due to ordering through American Tall. Ridiculous I have to pay for this after the product when they said they had free shipping for my order. Quick edit: American Eagle made things right. I had already paid UPS so they issues me a gift card for twice the amount I had paid. I’ll definitely continue shopping with them moving forward.
Response from American TallMar 17, 2025
We're sincerely sorry for your experience. In the first week of February, the U.S. government introduced new tariffs, which were unexpectedly applied to shipments already in transit. We have been working with UPS to get the billing sorted, however, they should not be sending you the invoice. Again, we apologize for this inconvenience, and we're happy to see that you've been working with our team to have this resolved. Please let them know if you have further questions.



